Terms & Conditions
Terms and conditions of sale
DEFINITIONS AND INTERPRETATIONS
Without having been defined beforehand, the terms used here beginning with a capital letter have the meaning indicated below:
"Customer" means a natural person, over 18 years of age, acting to satisfy his/her personal needs and having full legal capacity to enter into commitments under these terms and conditions.
"General terms and conditions of sale of the reserved fare" refers to the conditions specific to each reservation made by the Customer.
"Reservation Confirmation" means the document summarizing the details of the reservation made by the Customer and sent to the Customer by the SiteInternet or the Hotel.
"Reservation Request" refers to any request made by the Customer to reserve a hotel room.
"Partners" refers to all service providers who have entered into a service provision contract or partnership agreement with the Hotel.
"Service" refers to any hotel room reservation service used by the Customer on the Hotel's Website.
"Hotel Website" means the URL of the site
ARTICLE 1 - Scope of application
These General Terms and Conditions of Sale apply, without restriction or reservation, to all purchases of hotel room reservation services and associated services ("the Services") offered by the hotel owned by HOTELIERE CAPUCINES AB - registered in Paris under SIREN number 480557388 - 5 RUE ARISTIDE BRUANT 75018 PARIS 18 proposed on the URL website to non-professional customers and clients ("the Clients or theCustomer") on the Hotel's Internet Site. The main features of theServices are presented on the Hotel's Internet Site. The Customer is invited to read them before making a reservation. The choice and purchase of a Service are the sole responsibility of the Customer. The Customer declares: That he/she has full legal capacity to enter into commitments under these General Terms and Conditions of Sale. That he/she is reserving hotel rooms and associated services for his/her personal use. That he/she has the option of saving and printing these General Terms and Conditions of Sale.
These terms and conditions apply to the exclusion of all other terms and conditions, in particular those applicable to other channels for marketing the Services. The Customer is hereby informed that the Hotel enters into partnership agreements with third-party travel service providers, to enable the Customer to search for, select and reserve rooms in the Hotel using the services provided by these partners on their websites.Any hotel room reservation made under the present terms and conditions implies that the Customer has read and fully accepts, without reservation, the special terms and conditions of the service provider, the terms and conditions of sale of the rate reserved and the present terms and conditions of sale.
The Customer declares that he has obtained all necessary information from the Hotel, which is available on the Web Site. These General Terms and Conditions of Sale are accessible at all times on the Hotel's Web site and, where applicable, shall prevail over any other version or contradictory document.
In the absence of proof to the contrary, the data stored in the service provider's computer system constitutes proof of all transactions entered into with the Customer. Thus, the entry of bank details, the acceptance of the General Terms and Conditions of Sale, the General Terms and Conditions of Sale of the rate or the Reservation request, has the same legal effect, between the Hotel and the Customer, as a handwritten signature on a physical document.
All computerized registers stored in the Hotel's computer systems will be kept under reasonably secure conditions by the Raison Sociale HOTELIERE CAPUCINES AB and considered as proof of communications, orders and payments involving the Hotel and the Client. The Hotel will keep the documents confirming the conclusion of a contract in electronic or printed form for a maximum period of 5 years. The Customer is informed that his or her IP address is recorded at the time of booking. In accordance with the RGPD, the Customer has a right of access, rectification and opposition to all his personal data, at any time, by writing a letter proving his identity. The present General Terms and Conditions of Sale also include the Personal Data Protection Charter.
The Customer declares that he/she has read these General Terms and Conditions of Sale (including the Personal Data Protection Charter) and accepts them by ticking the appropriate box before completing the online booking procedure, as well as the General Terms and Conditions. & Conditions of use of the Hotel's website. Confirmation of the reservation of Services by the Customer implies full and unconditional acceptance of these General Terms and Conditions of Sale (including the Privacy Policy). The Customer confirms that he/she has the necessary capacity to contract and purchase the Services offered on the Hotel's Internet Site. As the present General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one appearing on the website at the time of reservation. These General Terms and Conditions of Sale are applicable for as long as the services offered by the Hotel are available online on the Hotel's Internet site.
The Hotel reserves the right to temporarily or permanently close access to its Website.
ARTICLE 2 - Reservations
The Customer selects the services he wishes to book on the Website, as follows: Select the room type and rate. Selects any associated services.
He checks and confirms the booking details, the total cost of the booking and the fare conditions. Enter your contact details. Enter debit/credit card details for guarantee or pre-payment. He/she reads and accepts the general terms and conditions of sale and the conditions of the chosen rate before confirming his/her reservation. He/she confirms his/her reservation. The Customer confirms that he/she is aware of the nature, purpose and terms of reservation of the Services offered by the Hotel and has requested and obtained the information necessary to proceed with his/her reservation with full knowledge of the facts. The Customer is solely responsible for choosing the Services and ensuring that they meet the Customer's requirements, and the Hotel cannot be held liable in this respect. The Customer undertakes to provide the information requested on the Reservation request and confirms the truthfulness and accuracy of the information provided. Contractual information is presented in French and is subject to confirmation, at the latest when the reservation is confirmed by the Customer. For reservations made solely via the Internet, a reservation is recorded on the Service Provider's website when the Customer accepts these General Terms and Conditions of Sale by ticking the appropriate box and confirming the reservation.
The customer has the opportunity to check the details of his booking and its total price, and to correct any errors, before confirming his acceptance. This confirmation implies acceptance of the entire General Terms and Conditions of Sale and constitutes proof of the sales contract. It is therefore the Customer's responsibility to check the accuracy of the booking and to report any errors immediately. The sale of Services will only be considered definitive once the Service Provider has sent the Customer confirmation of acceptance of the reservation by e-mail, and once the Service Provider has received the full price. Any reservation made on the Hotel's Internet site constitutes a contract concluded remotely between the Customer and the Supplier. The Hotel reserves the right to cancel or refuse any reservation from a Customer with whom there is a dispute over payment of a previous reservation. Each reservation is made in the name of a Customer and may under no circumstances be transferred to a third party.
Cancellation of a flexible-rate booking
In the event of cancellation of a reservation at the Flexible rate by the Customer after acceptance by the Hotel but after 12 noon on the day prior to arrival, for any reason whatsoever, a sum equivalent to the total cost of the 1st night will be automatically collected by the Provider and invoiced to the Customer as compensation for the loss suffered.
Cancellation / Modification of a non-cancellable, non-refundable reservation
In the event of cancellation or modification of a non-cancellable and non-refundable reservation by the Customer, for any reason whatsoever, a sum equivalent to 100% of the total prepaid amount will be automatically collected by the Provider and invoiced to the Customer.
The same applies if the customer fails to arrive on the scheduled arrival date.
ARTICLE 3 - Rates
The Services offered by the Provider are provided at the rates shown on the Hotel's Website when the reservation is made by the Provider. Prices are in Euros, excluding tourist tax and including VAT.
Rates take into account any discounts that may be granted by the Provider under the conditions specified on the Hotel's website. These rates are all-inclusive and non-revisable during their period of validity, as stipulated on the Hotel's Internet Site. The Provider reserves the right to modify prices at any time outside this period of validity. Rates are displayed before and at the time of booking by the Customer. They apply per room for the number of people and date selected. Rates are confirmed to theCustomer in the currency used by the Hotel and include VAT (excluding tourist tax).
They include VAT at the rate in force on the day of booking; any change in the applicable VAT rate will automatically be applied to the rates quoted on the date of invoicing. Rates do not include tourist tax, which is payable on site at the hotel. The Customer undertakes to pay these various taxes to the Hotel, without contesting them. The payment requested from the Customer corresponds to the total value of the purchase, excluding this tax. Unless otherwise stipulated on the Website, ancillary services (breakfast, etc.) are not included in the price. Currency conversions are provided for information only and are not contractual. Where a rate involves direct payment to the Hotel on the Customer's arrival or departure, and where the Customer's currency is not the same as that used by the Hotel, the rate invoiced by the Hotel may differ from that stipulated at the time of booking, as a result of variations in the exchange rate between the date of booking and the date of payment. An invoice is drawn up by the Service Provider and issued to the Customer when the reserved Services are provided.
ARTICLE 4 - Terms of payment
All payments are processed by RAISON SOCIALE HOTELIERE CAPUCINES AB via a secure payment provider.
In the event of immediate payment on the day of booking (Non-cancellable, non-refundable price). The price is payable immediately and in full on the day the reservation is confirmed by the Customer, as described in the "Reservations" section above, by secure payment method: by debit/credit card: Visa, Mastercard, American Express, Cup, Diners Club card, JCB card, other credit cards (e-credit card). At the time of booking, the customer provides his bank details, indicating his name on the debit/credit card, the card number and expiry date (the debit/credit card must be valid until the last day of the stay) and the security code.
Payment data is exchanged in encrypted form using SSL protocol. Upon check-in, the Customer must present to the Hotel the debit/credit card used to pay for the reservation. The Customer may be asked to provide proof of identity as part of procedures to prevent debit/credit card fraud. The Service Provider shall not be obliged to provide the Services ordered by the Customer if the price has not been paid in full under the conditions specified above. Payments made by the Customer will only be considered final once the amounts due have been effectively collected by the Service Provider. In the event of immediate payment at the time of provision of the Services (Flexible Tariff) The price is payable immediately, in full, on the day of provision of the Services booked under the conditions specified in the article entitled "Provision of Services" below and as stipulated on the invoice issued to the Customer, by a secure means of payment: - by debit/credit card: Visa, Mastercard, American Express, Cup, Diners Club card, JCB card, other credit cards (e-credit card). Payment data is exchanged in encrypted form using SSL protocol.
On arrival, the Hotel will ask the Customer to pay a deposit or authorize a debit on his/her debit/credit card, in order to guarantee payment of the sums related to the services used at the Hotel. The Customer will provide his/her bank details, indicating his/her name on the debit/credit card, the card number and expiry date (the debit/credit card must be valid until the last day of the stay) and the security code. The Customer may be asked to provide proof of identity as part of procedures to prevent debit/credit card fraud. The Service Provider shall not be obliged to provide the Services ordered by the Customer if the price has not been paid in full under the conditions specified above. Payments made by the Customer will only be considered final once the amounts due have been effectively collected by the Service Provider.
ARTICLE 5 - Provision of Services
The services booked by the Customer, including hotel room reservation services and associated services, will be provided by HOTELIERE CAPUCINES AB under the following conditions, under the conditions specified in these General Terms and Conditions of Sale supplemented by the General Terms and Conditions of Sale of the Tariff which the Customer has read and accepted when booking on the Hotel's Website. On arrival, the Customer will be asked to provide proof of identity in order to fulfil his obligation to complete a police registration form.The Hotel is entirely non-smoking.
For the comfort and peace of all our guests, the Korner Hotel does not accept pets.
The Hotel Korner Montmartre is bound by an obligation of result to keep objects brought by travelers. In accordance with legal provisions, the hotel is responsible for guests' personal effects left in the rooms, including in the event of theft or damage, except in cases of force majeure or if the damage results from a defect specific to the object. It is the hotel's responsibility to prove that it is not at fault in the event of loss, theft or damage to personal belongings in its care. Any behavior contrary to public morality and order may lead the Hotel to ask the Customer to leave the establishment without any compensation or reimbursement if a payment has already been made. If no payment has yet been made, the Customer must pay for the nights he/she has stayed before leaving the establishment.
The customer will be liable for direct and/or indirect damage. Such damage may include breakage of hotel materials/equipment, damage resulting in excessive cleaning costs, as well as violation of the establishment's contractual rules. Consequently, a financial penalty will be applied to the Customer depending on the circumstances and purpose of the damage. The Customer will also bear the full cost of cleaning and restoring the damaged object or area to its original condition, unless the damage is the result of a fault on the part of the Hotel or its employees. Accordingly, he/she undertakes to pay the Hotel the cost of the aforementioned damage, without prejudice to any compensation that may be due, plus any court costs and legal fees incurred by the Hotel.
WiFi access (for a fee or free of charge) enabling guests to connect to the Internet may be available, depending on the Hotel's policy. The Customer undertakes to ensure that the computer resources made available by the Hotel will not be used in any way to reproduce, represent, provide or transmit to the public works or objects protected by copyright or similar rights, in particular texts. In particular, the Hotel may not be used to reproduce, represent, provide or transmit to the public works or objects protected by copyright or similar rights, in particular texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in volumes I and II of the French Intellectual Property Code, where such authorization is required. Should theCustomer fail to comply with the above obligations, he/she risks being charged with an offence of counterfeiting.
The Customer is also required to comply with the security policy of the Hotel's Internet service provider, in particular the rules governing the use of the security resources deployed to prevent the unlawful use of computer resources and to refrain from any action that might impair the efficiency of these resources. Unless expressly stipulated otherwise, the Room will be made available to the Customer on the day of arrival at 3 p.m. and the Customer must vacate the Room by noon on the day of departure. Failing this, an additional night will be charged to the Customer.
Customers must check their departure date. In the event of early departure, a fee equivalent to one night will be charged, unless the Customer has given the Hotel at least 24 hours' notice of his early departure.
The Service Provider undertakes to do its utmost to provide the Services reserved by the Customer, within the framework of an obligation of means.
The Customer has a period of 8 days following the date of departure from the Hotel in which to express any reservations or complaints relating to the provision of Services, in writing, accompanied by all supporting documents, to the Hotel. No complaint will be validly accepted unless the Customer complies with these formalities and deadlines.
If the Customer has not explicitly expressed any reservations or complaints by this deadline for receipt of the Services, the latter will be deemed to conform to the reservation, in terms of quantity and quality. In the event of relocation, an unforeseen event, force majeure or the Hotel's inability to provide the Customer with the reserved room, the Hotel reserves the right to accommodate the Customer, in whole or in part, in a hotel of equivalent category, for services of the same nature and subject to the Customer's prior agreement.
ARTICLE 6 - Right of withdrawal
In accordance with article L 221-28 of the French Consumer Code, the Customer does not have the right of withdrawal provided for in article L 221-18 of the French Consumer Code, given the nature of the services provided.
Thus, the contract is definitively concluded when the reservation is made by the Customer in accordance with the terms and conditions specified in these General Terms and Conditions of Sale.
ARTICLE 7 - Service Provider's liability - Guarantee
The Service Provider will protect the Customer, in accordance with legal provisions and without additional payment, against any lack of conformity or latent defects, arising from the non-performance of the Services reserved and effectively paid for under the terms and conditions defined in these General Terms and Conditions of Sale.
The Services provided via the Hotel's Internet Site comply with the regulations applicable in France.
The Service Provider may not be held liable in the event of non-compliance with the legislation of the country in which the Services are provided, which must be verified by the Customer, who is solely responsible for the choice of Services requested.
ARTICLE 8 - Data protection
In accordance with the French Data Protection Act 78-17 of January 6, 1978, we remind you that the personal data requested from the Customer is necessary for the processing of his/her reservation, including but not limited to the preparation of invoices. This data is processed and intended for use by the Hotel and may be transmitted to any of its partners responsible for the implementation, processing, management and payment of reservations and the Customer's stay. In addition, the Hotel may send its customers its electronic newsletter, promotional offers and/or a customer satisfaction questionnaire following their stay. In accordance with applicable national and European regulations, the Customer has a permanent right of access, rectification and opposition to information concerning him or her.
ARTICLE 9 - Intellectual property
The content of the Hotel website is the property of the Vendor and its partners and is protected by French and international intellectual property laws. Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.
ARTICLE 10 -Impredictability
These General Terms and Conditions of Sale expressly exclude the legal regime of unforeseeability for all services provided by the Service Provider to the Customer. Accordingly, the Service Provider and the Customer each waive their right to avail themselves of the unforeseeability regime provided for herein, and undertake to fulfill their obligations even if the contractual balance is upset by circumstances unforeseeable at the time of conclusion of the sale, even if their performance proves to be excessively restrictive, and to bear the economic and financial consequences thereof.
ARTICLE 11 - Force majeure
The Parties shall not be held liable if the non-performance or late performance of any of their obligations, as described in these General Terms and Conditions of Sale, results from a case of force majeure, within the meaning of article 1218 of the French Civil Code. Coded.
Article 12 - Miscellaneous provisions
The General Terms and Conditions of Sale, the Personal Data Protection Charter, the Terms and Conditions of Sale for the fare booked by the Customer, the Booking Request and the Booking Confirmation by the Customer, constitute the entire agreement between the parties within the limits of its purpose. No tolerance, of whatever nature, extent, duration or frequency, may be considered as creating any right whatsoever, nor may it limit in any way the possibility of availing oneself of each of the clauses of the present General Terms and Conditions of Sale, at any time, without any restriction. Any clause of the present General Terms and Conditions of Sale which may be declared null or illegal by a competent judge shall be rendered unenforceable, but its nullity shall not affect the validity of the other clauses, nor the validity of the General Terms and Conditions of Sale as a whole or their legal effect.
ARTICLE 13 - Applicable law - Language
These General Terms and Conditions of Sale and any resulting transactions are governed by and subject to French law. These General Terms and Conditions of Sale are written in English. If they are translated into one or more foreign languages, the English text shall prevail in the event of a dispute.
ARTICLE 14 - Disputes
Any disputes arising from the purchase and sale transactions concluded in accordance with these General Terms and Conditions of Sale, relating to their validity, interpretation, performance, termination, consequences and effects, and which it may not be possible to resolve between the Hotel and the Customer, will be heard by the competent courts under the conditions of common law. The Customer is hereby informed that, in all cases, he/she may have recourse to conventional mediation services, in particular those provided by the Commission de Médiation de la Consommation (Consumer Mediation Commission), if such a body exists, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
ARTICLE 15 - Pre-contract
INFORMATION- Acceptance by the Customer
The Customer confirms having received, prior to booking and entering into the contract, the present General Terms and Conditions of Sale as well as all the information mentioned in article L. 221-5 of the French Consumer Code, in a legible and comprehensible form, and in particular the following information : the essential characteristics of the Services, taking into account the communication medium used and the Service concerned, the price of the Services and ancillary costs, in the absence of immediate execution of the contract, the date or deadline by which the Service Provider undertakes to provide the reserved Services, information concerning the Service Provider's identity, postal address, telephone number and e-mail address, as well as its activities, if this is not apparent from the context, information relating to legal and contractual guarantees and the terms and conditions of their implementation, the functionalities of the digital content and, where applicable, its interoperability, the possibility of recourse to conventional mediation services in the event of a dispute, information relating to the important contractual conditions of the means of payment accepted. The fact that a natural person (or legal entity) makes a reservation via the Hotel's Internet Site implies full acceptance of these General Terms and Conditions of Sale and the obligation to pay for the Services ordered, which is expressly recognized by the Customer, who in particular waives the right to invoke any contradictory document that would be unenforceable against the Service Provider.