Privacy policy

You are on the official website for hotels marketed under the Korner Hotels brand, available at www.hotels-korner.com.

This Privacy Policy explains and informs the User about how the Korner hotel management companies collect, use, store, and protect personal information provided, if applicable, when using the Website, submitting a contact request, making a reservation, or staying at a hotel.

It is published exactly the same way on the pages of each Korner hotel.

Depending on the hotel accessed, booked, or specified in the User’s request, the data controller is the company that manages the relevant facility, as identified below.

Identification of Management Companies

The hotels marketed under the Korner Hotels brand are managed by the following companies, in accordance with the information provided in the Website’s General Terms and Conditions of Sale: (Korner Hotels)

Hotel Korner Châtelet: HK Châtelet, SAS, registered with the Paris Trade and Companies Register (RCS) under number 562 032 474, SIRET 562 032 474 00016.
Korner Louvre Hotel: HK Louvre, SAS, registered with the Paris Trade and Companies Register (RCS) under number 383 879 913, SIRET 383 879 913 00010.
Korner Opéra Hotel: HK OPERA, SAS, registered with the Paris Trade and Companies Register (RCS) under number 831 764 717, SIRET 831 764 717 00029.
Korner Sorbonne Hotel: HK Sorbonne, SAS, registered with the Paris Trade and Companies Register (RCS) under number 562 077 677, SIRET 562 077 677 00010.
Hôtel Léman Opéra: HK Lafayette, SAS, registered with the Paris Trade and Companies Register (RCS) under number 333 353 787, SIRET 333 353 787 00018.
Hotel Korner République: HK République, SAS, registered with the Paris Trade and Companies Register (RCS) under number 303 001 911, SIRET 303 001 911 00013.
Korner Saint-Marcel Hotel: HK Saint-Marcel, SAS, registered with the Paris Trade and Companies Register (RCS) under number 435 356 506, SIRET 435 356 506 00012.
Korner Eiffel Hotel: HK EIFFEL, SAS, registered with the Paris Trade and Companies Register (RCS) under number 343 111 357, SIRET 343 111 357 00020.
Korner Montparnasse Hotel: HK MONTPARNASSE, SAS, registered with the Paris Trade and Companies Register (RCS) under number 480 781 426, SIRET 480 781 426 00014.
Korner Étoile Hotel: HK ÉTOILE, SAS, registered with the Paris Trade and Companies Register (RCS) under number 542 052 477, SIRET 542 052 477 00016.
Hotel Korner Montmartre: HK MONTMARTRE, SAS, registered with the Paris Trade and Companies Register (RCS) under number 480 557 388, SIRET 480 557 388 00026.‍
Hôtel Duette: HK MONCEAU, SAS, registered with the Paris Trade and Companies Register (RCS) under number 413 842 378, SIRET 413 842 378 00015.
Hôtel Carladez: HK CONVENTION, SAS, registered with the Paris Trade and Companies Register (RCS) under number 351 951 637, SIRET 351 951 637 00013.

When a request, reservation, or stay involves a specific hotel, the company that operates that hotel is the data controller for the personal data in question.

When a request involves multiple hotels or Korner Hotels in general, the data may be processed by Korner Hotels or by the group’s coordinating entity, on behalf of the relevant management companies.

Contact Information Regarding Personal Data

If you have any questions regarding this privacy policy or wish to exercise your rights, please contact Korner Hotels at the following address:

guest-relation@hotels-korner.com

For security and confidentiality reasons, proof of identity may be required before your request can be processed.

Consenso

By using the Website, submitting a request, making a reservation, or voluntarily providing personal information, the User acknowledges that he or she has read this privacy policy.

When processing is based on consent, the User may withdraw that consent at any time, without affecting the lawfulness of the processing carried out prior to the withdrawal.

Information We Collect

In general, you can visit the Website without providing any personal information.

However, some services may require the submission of personal data, particularly to obtain information, make a reservation, contact a hotel, submit a request, or use a requested service.

The personal information collected may include, in particular:

last name;
noun;
email address;
phone number;
mailing address;
company;
role;
content of the message sent;
any attachments sent;
information regarding the reservation;
dates of stay;
number of occupants;
preferences or special requests;
information required for payment or to guarantee the reservation;
technical data related to the use of the Website.

When the User contacts Korner Hotels or one of its hotels directly, additional information may be collected, such as the content of the message, the contact information provided, any attachments sent, and any other information the User chooses to provide.

When a User books a hotel room, the management companies may request the contact information necessary for the reservation, specifically last name, first name, address, email address, phone number, and company name (if applicable), as well as the information required for payment, a deposit, or the arrangement of the stay.

Refusal to provide certain information may prevent the User from accessing certain requested services, specifically booking a stay or processing a request.

How We Use Your Information

Korner hotel management companies use the information they collect to:

handle requests for information;
communicate with the User, either directly or through partners or suppliers;
provide customer service;
manage reservations;
prepare and carry out the trip;
to send information regarding a future or past stay;
process payments and bank guarantees;
issue invoices;
handle complaints;
prevent fraud;
to administer and protect the Website;
analyze trends in the use of the website;
to improve the website, products, services, and customer experience;
to send, when authorized, commercial, marketing, or promotional information regarding Korner hotels;
to inform the User about events, partnerships, service updates, or information related to Korner hotels;
comply with applicable legal and regulatory requirements.

Personal data is not sold to third parties.

Legal Basis for Data Processing

The processing of personal data may be based, depending on the circumstances, on:

the performance of a contract or precontractual measures, in particular to process a reservation, a stay, a request, or a service;
compliance with a legal obligation, particularly with regard to invoicing, accounting, security, or formalities applicable to the hotel industry;
the legitimate interests of the management companies, in particular to prevent fraud, manage customer relationships, improve services, ensure the security of the website, or defend their rights;
the User’s consent, particularly for certain types of marketing or cookie-related processing, when such consent is required.

Log files

The website follows a standard procedure for using log files.

These files record certain information when Users visit the Website. This information may include, in particular:

IP address;
browser type;
Internet service provider;
date and time of the connection;
source and destination pages;
pages viewed;
number of clicks;
technical data related to the device used.

This information is not intended to directly identify the User.

They are used to analyze trends, administer the website, monitor user activity on the website, improve services, and collect statistical information.

Cookies and Tracking Tools

The Website may use cookies or similar technologies that enable, in particular:

the proper functioning of the website;
navigation safety;
audience measurement;
improving the user experience;
the customization of certain content;
the implementation of marketing or advertising activities, when authorized.

When required by law, cookies that are not necessary for the operation of the Website are subject to the User’s prior consent.

Users can manage their cookie preferences at any time using the banner or the cookie management form available on the Website, when provided.

Recipients of the data

Personal information is provided to the Korner hotel management companies involved in the request, reservation, or stay.

They may also be disclosed to partners, suppliers, and data processors acting on behalf of Korner Hotels, specifically:

booking service provider;
payment service provider;
IT service providers;
the website's hosting provider;
customer relationship service providers;
email marketing or customer communication tools;
audience analytics service providers;
legal, accounting, or administrative consultants, as needed.

Suppliers and data processors are required to process personal data in accordance with the management companies’ instructions and the applicable security and confidentiality rules.

Neither Korner Hotels nor their data controllers sell the personal data of visitors and users of the website.

Secure Payment

The information required for payment or to guarantee a reservation is processed by a secure payment service provider.

Banking information is transmitted securely and is not retained by Korner hotels beyond what is necessary to process the reservation, payment, or guarantee, or to comply with applicable legal requirements.

Retention period

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected.

Data collected through forms or requests for information is retained for a period not exceeding 36 months, unless required by law to retain it for a different period.

Data necessary for reservations, billing, accounting, providing proof of a reservation, resolving a dispute, or complying with legal obligations may be retained for the periods specified by law.

Data used for marketing purposes may be retained for a maximum period of 36 months from the User’s last active contact, unless the User objects or revokes consent where required.

Data Protection Rights Under the GDPR

In accordance with the General Data Protection Regulation and the French “Informatique et Libertés” Act, the User has the following rights regarding his or her personal information:

right of access;
right of correction;
right to update;
right to erasure;
right to restriction of processing;
right to object to processing;
the right to object to commercial solicitation;
the right to data portability, where such right applies;
the right to withdraw consent at any time when processing is based on consent;
the right to establish general and specific guidelines regarding the handling of one's personal data after death.

These rights may be exercised by writing to:

guest-relation@hotels-korner.com

Korner Hotels are committed to responding to any request within a reasonable timeframe, which shall not exceed 1 month from receipt of the complete request.

Korner hotels may, where appropriate, refuse requests that are clearly unreasonable, particularly those that are numerous, repetitive, or systematic in nature.

Complaint Filed with the CNIL

If you encounter any issues regarding the processing of your personal data, you may file a complaint with the Commission Nationale de l’Informatique et des Libertés(CNIL), the French data protection authority.

Information for Minors

Protecting minors while they use the Internet is a priority.

Parents and legal guardians are encouraged to monitor, accompany, supervise, and guide the online activities of the minors in their care.

Korner hotels do not knowingly collect personally identifiable information from children under the age of 15 without parental consent or without an appropriate legal basis.

If a parent or guardian believes that a minor has provided personal information through the Website, they are asked to contact Korner Hotels at the following address:

guest-relation@hotels-korner.com

Korner Hotels will do their best to promptly remove such information from their records when necessary.

Data Security

Korner hotel management companies take reasonable technical and organizational measures to protect personal data from loss, unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Users are advised to exercise caution when sharing their personal information online.

Transfers Outside the European Union

When certain suppliers or partners are located outside the European Union, the management companies ensure that transfers of personal data are subject to appropriate safeguards in accordance with applicable law.

Such safeguards may include, in particular, an adequacy decision by the European Commission or standard contractual clauses approved by the European Commission.

Changes to the Privacy Policy

This privacy policy may be modified or supplemented at any time, particularly to comply with any legislative, regulatory, judicial, or technological developments.

In the event of a change, the update date may be posted on the website.

The changes are binding on the User as of the time they are published online. We therefore recommend that you review this privacy policy regularly.

General Terms and Conditions of Sale and Legal Notices

Reservations made at Korner hotels are subject to the applicable General Terms and Conditions of Sale, which are available on the website.

Information regarding management companies, website hosting, consumer dispute resolution, secure payment, intellectual property, and other required disclosures is provided in the Legal Notice available on the website.

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