Privacy policy

This is the official website for hotels marketed under the Korner Hotels brand, available at www.hotels-korner.com.

This Privacy Policy explains to Users how the companies that operate Korner hotels collect, use, store, and protect the personal information provided—if any—when using the Website, submitting a contact request, making a reservation, or staying at a hotel.

It appears exactly the same on the pages for each of the Korner hotels.

Depending on the hotel that was inquired about, booked, or to which the User’s request refers, the data controller is the company that operates the corresponding establishment, as identified below.

Identification of Operating Companies

The hotels marketed under the Korner Hotels brand are operated by the following companies, in accordance with the information set forth in the Website’s General Terms and Conditions of Sale: (Korner Hotels)

Hotel Korner Châtelet: HK Châtelet, SAS, registered with the Paris Trade and Companies Register (RCS) under number 562 032 474, SIRET 562 032 474 00016.
Korner Louvre Hotel: HK Louvre, SAS, registered with the Paris Trade and Companies Register (RCS) under number 383 879 913, SIRET 383 879 913 00010.
Korner Opéra Hotel: HK OPERA, SAS, registered with the Paris Trade and Companies Register (RCS) under number 831 764 717, SIRET 831 764 717 00029.
Korner Sorbonne Hotel: HK Sorbonne, SAS, registered with the Paris Trade and Companies Register (RCS) under number 562 077 677, SIRET 562 077 677 00010.
Hôtel Léman Opéra: HK Lafayette, SAS, registered with the Paris Trade and Companies Register (RCS) under number 333 353 787, SIRET 333 353 787 00018.
Hotel Korner République: HK République, SAS, registered with the Paris Trade and Companies Register (RCS) under number 303 001 911, SIRET 303 001 911 00013.
Korner Saint-Marcel Hotel: HK Saint-Marcel, SAS, registered with the Paris Trade and Companies Register (RCS) under number 435 356 506, SIRET 435 356 506 00012.
Korner Eiffel Hotel: HK EIFFEL, SAS, registered with the Paris Trade and Companies Register (RCS) under number 343 111 357, SIRET 343 111 357 00020.
Hotel Korner Montparnasse: HK MONTPARNASSE, SAS, registered with the Paris Trade and Companies Register (RCS) under number 480 781 426, SIRET 480 781 426 00014.
Korner Étoile Hotel: HK ÉTOILE, SAS, registered with the Paris Trade and Companies Register (RCS) under number 542 052 477, SIRET 542 052 477 00016.
Hotel Korner Montmartre: HK MONTMARTRE, SAS, registered with the Paris Trade and Companies Register (RCS) under number 480 557 388, SIRET 480 557 388 00026.‍
Hôtel Duette: HK MONCEAU, SAS, registered with the Paris Trade and Companies Register (RCS) under number 413 842 378, SIRET 413 842 378 00015.
Hôtel Carladez: HK CONVENTION, SAS, registered with the Paris Trade and Companies Register (RCS) under number 351 951 637, SIRET 351 951 637 00013.

When the request, reservation, or stay pertains to a specific hotel, the company that operates that hotel is responsible for processing the corresponding personal data.

When the request concerns multiple hotels or Korner Hotels in general, the data may be processed by Korner Hotels or by the group’s coordinating entity, on behalf of the respective operating companies.

Contact Regarding Personal Information

For any questions regarding this privacy policy or to exercise your rights, you may contact Korner Hotels at the following address:

guest-relation@hotels-korner.com

For security and confidentiality reasons, you may be asked to provide proof of identity before your application is processed.

Consent

By using the Website, submitting a request, making a reservation, or voluntarily providing personal information, the User acknowledges that he or she has read this privacy policy.

When processing is based on consent, the User may withdraw that consent at any time, without this affecting the lawfulness of the processing carried out prior to the withdrawal.

Information We Collect

Generally, you can visit the Website without providing any personal information.

However, some services may require the transmission of personal data, particularly to obtain information, make a reservation, contact a hotel, submit a request, or receive a requested service.

The personal information collected may include, in particular:

last names;
number;
email address;
phone number;
mailing address;
company;
cargo;
content of the message sent;
any attachments that have been sent;
information regarding the reservation;
dates of stay;
number of occupants;
preferences or special requests;
information required for payment or to secure the reservation;
technical data related to the use of the Website.

When the User contacts Korner Hotels or one of the hotels directly, additional information may be collected, such as the content of the message, the contact information provided, any attachments sent, and any other information the User chooses to provide.

When a User books a hotel room, the hotel operators may request the contact information necessary for the reservation—specifically, last name, first name, address, email address, phone number, and company name (if applicable)—as well as the information required for payment, a deposit, or the arrangement of the stay.

Refusal to provide certain information may prevent the User from benefiting from certain requested services, in particular booking a stay or processing a request.

How We Use Your Information

The companies that operate Korner hotels use the information they collect to:

manage requests for information;
communicate with the User, either directly or through partners or suppliers;
provide customer service;
manage reservations;
prepare and carry out the visit;
submit information regarding a future or past stay;
process payments and bank guarantees;
issue invoices;
handle complaints;
prevent fraud;
to administer and protect the Website;
analyze trends in the use of the Website;
to improve the website, products, services, and customer experience;
send, once authorized, commercial, marketing, or promotional information regarding Korner hotels;
to inform the User about events, partnerships, service updates, or information related to Korner hotels;
comply with applicable legal and regulatory obligations.

Personal data is not sold to third parties.

Legal Basis for Data Processing

The processing of personal data may be based, depending on the circumstances, on:

the performance of a contract or precontractual measures, in particular to process a reservation, a stay, a request, or a service;
compliance with a legal obligation, particularly with regard to billing, accounting, security, or procedures applicable to the hotel industry;
the legitimate interests of the operating companies, in particular to prevent fraud, manage customer relationships, improve services, ensure the security of the Website, or defend their rights;
the User's consent, particularly for certain types of marketing activities or the use of cookies when such consent is required.

Log Files

The website follows a standard procedure for using log files.

These files record certain information when Users visit the Website. This information may include, in particular:

IP address;
browser type;
Internet service provider;
date and time of connection;
referring and exit pages;
pages viewed;
number of clicks;
Technical specifications related to the device used.

This information is not intended to directly identify the User.

It is used to analyze trends, manage the Website, track Users' activity on the Website, improve services, and collect statistical information.

Cookies and Trackers

The Website may use cookies or similar technologies that enable, in particular:

the proper functioning of the Website;
navigation safety;
audience measurement;
improving the user experience;
the personalization of certain content;
the implementation of marketing or advertising activities, when authorized.

When required by law, cookies that are not necessary for the operation of the Website are subject to the User's prior consent.

Users may manage their cookie preferences at any time through the banner or the cookie management module available on the Website, when provided.

Recipients of the data

Personal information is intended for the companies that operate the Korner hotels to which the request, reservation, or stay relates.

It may also be disclosed to partners, suppliers, and subcontractors acting on behalf of Korner Hotels, specifically:

reservation service provider;
payment service provider;
IT service providers;
website hosting provider;
customer service providers;
email marketing or customer communication tools;
audience analytics providers;
legal, accounting, or administrative advisors, as needed.

Suppliers and subcontractors are required to process personal data in accordance with the operating companies’ instructions and applicable security and confidentiality standards.

Neither Korner Hotels nor its subcontractors sell the personal data of visitors and users of the Website.

Secure Payment

The information required for payment or to secure a reservation is processed by a secure payment service provider.

Banking information is transmitted securely, and Korner hotels do not retain it beyond what is necessary for managing the reservation, processing payment, securing a guarantee, or complying with applicable legal obligations.

Retention period

Personal information is retained only for as long as necessary for the purposes for which it is collected.

Data collected through forms or requests for information is retained for a period not exceeding 36 months, unless a legal obligation requires a different timeframe.

Data necessary for reservations, billing, accounting, proof of a reservation, dispute resolution, or compliance with legal obligations may be retained for the applicable statutory periods.

Data used for marketing purposes may be retained for a maximum period of 36 months from the User’s last active contact, unless the User objects or withdraws consent when required.

Data Protection Rights Under the GDPR

In accordance with the General Data Protection Regulation and the French “Informatique et Libertés” Act, the User has the following rights regarding his or her personal information:

right of access;
right to correction;
right to update;
right to erasure;
right to restriction of processing;
right to object to processing;
the right to object to commercial solicitation;
the right to data portability, where applicable;
the right to withdraw consent at any time when the processing is based on consent;
the right to establish general and specific guidelines regarding the use of their personal data after their death.

These rights may be exercised by writing to:

guest-relation@hotels-korner.com

Korner Hotels are committed to responding to any request within a reasonable timeframe, which shall not exceed 1 month from the date the complete request is received.

Korner hotels may, where appropriate, object to requests that are manifestly abusive, particularly due to their number or their repetitive or systematic nature.

Complaint Filed with the CNIL

If the User encounters any issues regarding the processing of their personal data, they may file a complaint with the Commission Nationale de l’Informatique et des Libertés(CNIL), the French data protection authority.

Information for Minors

Protecting minors while they use the Internet is a priority.

Parents and legal guardians are encouraged to observe, support, supervise, and guide the online activities of the minors in their care.

Korner Hotels do not knowingly collect personally identifiable information from children under the age of 15 without parental consent or an appropriate legal basis.

If a parent or guardian believes that a minor has provided personal information through the Website, they are encouraged to contact Korner Hotels at the following address:

guest-relation@hotels-korner.com

Korner Hotels will do everything possible to promptly remove such information from their records when necessary.

Data Security

The companies that operate Korner hotels implement reasonable technical and organizational measures to protect personal data against loss, unauthorized access, disclosure, alteration, or destruction.

However, there is no guarantee that any electronic transmission or storage system is completely secure.

Users are advised to exercise caution when sharing their personal information online.

Transfers Outside the European Union

When certain suppliers or partners are located outside the European Union, the operating companies ensure that transfers of personal data are subject to adequate safeguards in accordance with applicable regulations.

These safeguards may include, in particular, an adequacy decision by the European Commission or standard contractual clauses approved by the European Commission.

Changes to the Privacy Policy

This privacy policy may be modified or supplemented at any time, particularly to reflect any changes in legislation, regulations, case law, or technology.

In the event of any changes, the update date may be posted on the Website.

Changes are binding on the User as of the time they are posted online. Therefore, we recommend that you review this privacy policy regularly.

General Terms and Conditions of Sale and Legal Notice

Reservations made at Korner hotels are subject to the applicable General Terms and Conditions of Sale, which are available on the Website.

Information regarding the operating companies, website hosting, consumer dispute resolution, secure payment, intellectual property, and other required disclosures is included in the Legal Notice available on the Website.

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