Terms of use

This is the official website for hotels marketed under the Korner Hotels brand, available at www.hotels-korner.com.

This legal notice appears exactly the same on the web pages of each Korner hotel.

Depending on the hotel that was viewed, booked, or to which the User’s request refers, the publisher of the page and the entity responsible for the hotel services is the company that operates the corresponding establishment, as identified below.

Identification of Operating Companies

The hotels marketed under the Korner Hotels brand are operated by the following companies, in accordance with the information set forth in the Website’s General Terms and Conditions of Sale:

Hotel Korner Châtelet: HK Châtelet, SAS, registered with the Paris Trade and Companies Register (RCS) under number 562 032 474, SIRET 562 032 474 00016.
Korner Louvre Hotel: HK Louvre, SAS, registered with the Paris Trade and Companies Register (RCS) under number 383 879 913, SIRET 383 879 913 00010.
Korner Opéra Hotel: HK OPERA, SAS, registered with the Paris Trade and Companies Register (RCS) under number 831 764 717, SIRET 831 764 717 00029.
Korner Sorbonne Hotel: HK Sorbonne, SAS, registered with the Paris Trade and Companies Register (RCS) under number 562 077 677, SIRET 562 077 677 00010.
Hôtel Léman Opéra: HK Lafayette, SAS, registered with the Paris Trade and Companies Register (RCS) under number 333 353 787, SIRET 333 353 787 00018.
Hotel Korner République: HK République, SAS, registered with the Paris Trade and Companies Register (RCS) under number 303 001 911, SIRET 303 001 911 00013.
Korner Saint-Marcel Hotel: HK Saint-Marcel, SAS, registered with the Paris Trade and Companies Register (RCS) under number 435 356 506, SIRET 435 356 506 00012.
Korner Eiffel Hotel: HK EIFFEL, SAS, registered with the Paris Trade and Companies Register (RCS) under number 343 111 357, SIRET 343 111 357 00020.
Hotel Korner Montparnasse: HK MONTPARNASSE, SAS, registered with the Paris Trade and Companies Register (RCS) under number 480 781 426, SIRET 480 781 426 00014.
Korner Étoile Hotel: HK ÉTOILE, SAS, registered with the Paris Trade and Companies Register (RCS) under number 542 052 477, SIRET 542 052 477 00016.
Hotel Korner Montmartre: HK MONTMARTRE, SAS, registered with the Paris Trade and Companies Register (RCS) under number 480 557 388, SIRET 480 557 388 00026.‍
Hôtel Duette: HK MONCEAU, SAS, registered with the Paris Trade and Companies Register (RCS) under number 413 842 378, SIRET 413 842 378 00015.
Hôtel Carladez: HK CONVENTION, SAS, registered with the Paris Trade and Companies Register (RCS) under number 351 951 637, SIRET 351 951 637 00013.

Any hotel reservation or service is contracted with the company that operates the hotel that was actually reserved.

The complete contact information for each hotel—including its address, email address, phone number, intra-Community VAT number, and detailed legal information—is provided in this legal notice and/or on the other informational pages of the Website.

Website Hosting

The Website www.hotels-korner.com is hosted by:

Influence Society
SAS, simplified joint-stock company (sociedad por acciones simplificada)
92 Cours Lafayette, 69003 Lyon, France
SIRET: 824 023 063 00020
Email: contact@influence-society.com

The hosting provider guarantees the direct and permanent storage of the Website's content.

Consumer Mediation

After contacting customer service and failing to receive a satisfactory response within one month, the consumer may file a complaint with the appropriate consumer ombudsman free of charge.

The designated mediator is:

CM2C
49 Rue Ponthieu, 75008 Paris, France
Email: cm2c@cm2c.net
Phone: 01 89 47 00 14

Contact information and procedures for filing a complaint with the mediator are available on the mediator's website.

Copyright — Copyright

The content of this Website is subject to French and international laws regarding copyright and intellectual property.

All reproduction rights are reserved, including those for downloadable documents and illustrations and/or photographs.

The reproduction of this Website, in whole or in part, in any electronic or printed format, is strictly prohibited without prior authorization.

Any trademarks mentioned on this Website are registered by their respective owners.

Contact

For any information, reservation-related requests, customer inquiries, or complaints, Users may contact Korner Hotels at the following address:

guest-relation@hotels-korner.com

Users may also contact the hotel directly if their request concerns a specific property.

Secure Online Payment

Online payments made during the booking process are protected by the payment service provider Adyen.

Banking information is transmitted securely and processed in accordance with the security standards applicable to online payments.

General Data Protection Regulation

This Privacy Policy explains to Users how the companies that operate Korner hotels use and protect the information provided, if any, while using the Website accessible at the address www.hotels-korner.com.

This privacy policy may be modified or supplemented at any time, particularly to reflect any changes in legislation, regulations, case law, or technology.

In such cases, the date of the update will be clearly indicated. These changes are binding on the User as of the time of their online publication. Therefore, the User is advised to review this privacy policy regularly to stay informed of any changes.

Personal Information

Generally, you can visit the Website without providing any personal information.

However, some services may require the transmission of personal data, particularly to obtain information, make a reservation, contact a hotel, submit a request, or receive a requested service.

To that end, the companies that operate Korner hotels may request, in particular:

last names;
number;
email address;
phone number;
company;
cargo;
information regarding the reservation;
dates of stay;
special requests;
Information required for payment or to guarantee the reservation.

Refusal to provide certain information may prevent the User from benefiting from certain requested services, in particular booking a stay or processing a request.

By providing this information, the User agrees to its processing for the purposes indicated below, as well as for the purposes stated on each form.

In accordance with the General Data Protection Regulation adopted by the European Parliament on April 14, 2016, and with the French “Informatique et Libertés” Act of January 6, 1978, as amended, Korner Hotels hereby informs Users of the following points.

1. Identity of the Data Controller

The data controller is the company that operates the hotel to which the request, reservation, or stay relates.

When the request concerns multiple hotels or the Korner Hotels group in general, the data may be processed by Korner Hotels or by the group’s coordinating body, on behalf of the respective operating companies.

The operating companies are listed above in this legal notice.

2. Purposes of Data Processing

The companies that operate Korner hotels may process the User's personal information for the following purposes:

to provide the requested information or services;
manage contact requests;
manage reservations;
manage the customer's stay;
process payments and bank guarantees;
issue invoices;
manage customer relationships;
handle complaints;
collect information to help improve the Website, products, and services;
to contact the User regarding matters related to Korner hotels, including, in particular, information about establishing new partnerships, product updates, or customer service;
prevent fraud;
comply with applicable legal and regulatory obligations.

3. Recipients

Personal information is intended for the companies that operate the Korner hotels to which the request, reservation, or stay relates.

It is never disclosed to third parties for commercial purposes.

However, it may be disclosed to subcontractors and service providers that Korner Hotels engage to perform services, specifically:

reservation service provider;
payment service provider;
IT service providers;
website hosting provider;
customer service providers;
administrative, accounting, or legal service providers, as needed.

Neither Korner Hotels nor its subcontractors sell the personal data of visitors and users of the Website.

4. Retention Period

Personal information is retained only for as long as is necessary to fulfill the purpose for which it was collected.

Data collected through forms or requests for information is retained for a period not exceeding 36 months, unless a legal obligation requires a different timeframe.

Data necessary for billing, accounting, providing proof of a reservation, resolving a dispute, or complying with legal obligations may be retained for the applicable statutory periods.

5. Your Rights

The User has the following rights regarding his or her personal information:

right of access to and disclosure of data;
right to correction;
right to update;
the right to have inaccurate, erroneous, incomplete, or outdated data blocked or deleted;
the right to object, particularly when this right is based on legitimate grounds or is intended to prevent the use of the data for marketing purposes;
right to restriction of processing;
the right to data portability, where applicable;
the right to establish general and specific guidelines regarding the use of personal data after one’s death.

These rights may be exercised by writing to:

guest-relation@hotels-korner.com

For security and confidentiality reasons regarding the processing of personal data, the request may be processed provided that the User provides proof of identity, specifically by presenting a valid identification document.

Korner hotels may, where appropriate, object to requests that are manifestly abusive, particularly due to their number or their repetitive or systematic nature.

Consumer Rights — Bloctel

Users are hereby informed of their right to register on the Bloctel list to opt out of telemarketing calls.

Bloctel is the do-not-call list where any consumer can sign up for free to stop receiving sales calls from a business with which they do not have a current contractual relationship, in accordance with applicable regulations.

The law stipulates that no professional may, either directly or through a third party acting on their behalf, make telemarketing calls to a consumer listed on this registry, except as provided by law.

Right of Withdrawal

In accordance with Article L.221-28 of the French Consumer Code (Code de la consommation), lodging services—other than residential lodging—that are to be provided on a specific date or during a specific period do not allow for the exercise of the right of withdrawal applicable to certain distance sales.

The terms and conditions of sale for the reserved rate specify the procedures for canceling and/or modifying a reservation for the selected rate.

The terms and conditions regarding cancellation, modification, no-show, and refunds are specified in the applicable General Terms and Conditions of Sale and in the rate conditions provided to the Customer prior to confirmation of the reservation.

6. Response Times

Korner Hotels are committed to responding to any request for access, correction, objection, or any other request for additional information within a reasonable timeframe, which shall not exceed one month from the date the complete request is received.

Dispute Resolution Platform

Korner Hotels informs customers of the existence of a European online dispute resolution platform, which they may use to attempt to resolve a dispute regarding an online reservation.

Customer Reviews

In accordance with Articles L.111-7-2 and D.111-16 et seq. of the French Consumer Code (Code de la consommation), Korner Hotels informs Users of the procedures for publishing customer reviews that appear on the hotels’ pages of the Website.

Source of Reviews. The reviews shown are public reviews posted by guests on each hotel’s Google listing. They are automatically retrieved from Google and updated approximately every two months. The overall rating and number of reviews shown are those calculated and displayed by Google as of the update date listed on the page.

Lack of verification. Korner hotels do not perform any verification to ensure that the author of a review actually stayed at the property. Any verification, if any, is the responsibility of the platform on which the review was posted.

Selection criteria and display order. The reviews shown are a selection: only 5-star reviews with text between 81 and 400 characters are included, chosen from among the most recent ones. Therefore, they do not represent all of the reviews published about the hotel, which the User can view in full via the “View reviews” or “View on Google” link. Reviews highlighted by the hotel are displayed first, followed by the other reviews in order from newest to oldest. The month of publication is indicated for each review.

Translation. Reviews written in a language other than French are automatically translated; in such cases, the original language is indicated below the review.

No compensation. The authors of the opinions receive no compensation in exchange for their publication.

Display duration. The reviews shown are replaced with more recent ones with each update. A review is no longer visible once it is removed from the selection described above.

Summary of Reviews. The summary and keywords featured on each hotel page are compiled by Korner Hotels based on a review of public reviews posted on Booking, Expedia, Google, TripAdvisor, and Airbnb. They highlight the aspects most highly rated by guests and do not constitute an exhaustive summary of all reviews. The number of reviews shown is rounded down to the nearest hundred.

Notification and Removal. Any author of a posted opinion, or any person who wishes to report an opinion that they believe to be inaccurate or inauthentic, may request its removal from the Website by writing to guest-relation@hotels-korner.com. Any changes to a review are made directly on the platform where it was posted.

General Terms and Conditions of Sale

Reservations made at Korner hotels are subject to the applicable General Terms and Conditions of Sale, which are available on the Website.

The General Terms and Conditions of Sale specify, in particular, the terms and conditions regarding reservations, cancellations, changes, payment, no-shows, stays, liability, and mediation.

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