General Terms and Conditions of Sale

These General Terms and Conditions of Sale apply to reservations made at hotels operated under the Korner Hotels brand.

They apply to reservations made directly through the website, by phone, by email, at the hotel front desk, or through any other booking channel.

They are displayed in the same way on the pages for each Korner hotel.

Depending on the hotel covered by the reservation, the Client’s contracting party is the operating company of the establishment that was actually reserved, as identified in Article 1 below.

These may be supplemented by the specific terms and conditions of the booked rate, which are provided to the Client before the booking is confirmed.

Definitions

"Client" refers to any adult individual or any legal entity that makes a reservation at a Korner hotel.

"Hotel " refers to the Korner property covered by the reservation.

"Operating Company " refers to the company legally responsible for the operation of the hotel booked by the Client.

Korner Hotels refers to the brand that encompasses the hotels operated under the Korner name.

"Booking" refers to any request made by the Client for a room, related services, or additional benefits.

A booking confirmation is the document sent to the client by email or any other durable medium, summarizing the key details of the booking.

"Services" refers to hotel accommodations, as well as related services offered by the hotel, such as breakfast, additional services, or special offers.

"Website" refers to the official Korner Hotels website used to view offers and, where applicable, make direct reservations.

"Partners" refers to third-party service providers, booking platforms, payment intermediaries, or technical suppliers involved in the booking or stay process.

Article 1 — Identification of Operating Companies

These General Terms and Conditions of Sale are provided by the companies that operate the hotels marketed under the Korner Hotels brand.

Depending on the hotel included in the reservation, the Client's contracting party is the company that operates the reserved property, namely:

• Korner Châtelet Hotel:companyHK Châtelet, SAS, registered with the Paris Trade and Companies Register undernumber 562 032 474,SIRET 562 032 474 00016.
• Korner Louvre Hotel:companyHK Louvre, SAS, registered with the Paris Trade and Companies Register undernumber 383 879 913,SIRET 383 879 913 00010.
• Korner Opéra Hotel:company HK OPERA, SAS, registered with the Paris Trade and Companies Register undernumber 831 764 717,SIRET 831 764 717 00029.
• Korner Sorbonne Hotel:companyHK Sorbonne, SAS, registered with the Paris Trade and Companies Register undernumber 562 077 677,SIRET 562 077 677 00010.
• Hôtel Léman Opéra:companyHK Lafayette, SAS, registered with the Paris Trade and Companies Register undernumber 333 353 787,SIRET 333 353 787 00018.‍
• Korner République Hotel:company HK République, SAS, registered with the Paris Trade and Companies Register undernumber 303 001 911,SIRET 303 001 911 00013.‍
• Korner Saint-Marcel Hotel:companyHK Saint-Marcel, SAS, registered with the Paris Trade and Companies Register undernumber 435 356 506,SIRET 435 356 506 00012.‍
• Korner Eiffel Hotel:company HK EIFFEL, SAS, registered with the Paris Trade and Companies Register undernumber 343 111 357,SIRET 343 111 357 00020.‍
• Korner Montparnasse Hotel:companyHK MONTPARNASSE, SAS, registered with the Paris Trade and Companies Register undernumber 480 781 426,SIRET 480 781 426 00014.‍
• Korner Étoile Hotel:companyHK ÉTOILE, SAS, registered with the Paris Trade and Companies Register undernumber 542 052 477,SIRET 542 052 477 00016.‍
• Korner Montmartre Hotel:companyHK MONTMARTRE, SAS, registered with the Paris Trade and Companies Register undernumber 480 557 388,SIRET 480 557 388 00026.‍
• Hôtel Duette:companyHK MONCEAU, SAS, registered with the Paris Trade and Companies Register undernumber 413 842 378,SIRET 413 842 378 00015.
• Carladez Hotel:companyHK CONVENTION, SAS, registered with the Paris Trade and Companies Register undernumber 351 951 637,SIRET 351 951 637 00013.

Every booking is made exclusively with the company that operates the hotel that was actually booked.

The full contact information for each hotel, including its address, email address, phone number, VAT number, and detailed legal information, can be found in the legal notice on the Website.

Article 2 — Scope

These General Terms and Conditions of Sale apply, without restriction or reservation, to all reservations for hotel rooms and related services made with a Korner hotel.

The essential characteristics of the Services, prices, availability, rate conditions, and cancellation, modification, and payment terms are presented to the Customer before they confirm their booking.

The Customer acknowledges having received all the necessary information to make an informed decision prior to confirming their reservation.

These General Terms and Conditions of Sale apply to the exclusion of all other terms, except for specific conditions expressly accepted by the Hotel.

If a booking is made through a third-party platform or distribution partner, that partner's specific terms and conditions may also apply. In the event of a conflict, the terms of the booking channel used shall prevail with respect to matters specific to that channel, such as payment, modification, or cancellation.

The applicable version of these General Terms and Conditions of Sale is the one in effect on the date of the reservation.

Article 3 — Booking

The Customer selects the services they wish to book, including:

• the room type;
• the dates of the stay;
• the number of occupants;
• the applicable rate;
• any additional services.

The guest must review the reservation summary before confirming it.

To confirm a reservation, the guest must provide the requested information, including personal contact information, as well as bank information for guarantee or payment purposes, depending on the selected rate.

The Guest is solely responsible for the accuracy of the information provided during the booking process. Any errors regarding dates, names, number of guests, email address, phone number, or bank details are the Guest's responsibility.

The reservation becomes final upon acceptance by the hotel and the sending of a booking confirmation to the guest.

The Hotel reserves the right to refuse or cancel any reservation in the event of a prior dispute with the Guest, nonpayment, invalid bank information, suspected fraud, or behavior contrary to the interests of the establishment.

Each reservation is personal and may not be transferred to a third party without the Hotel's prior consent.

Article 4 — Cancellation, Modification, and No-Show Policy

The terms and conditions for cancellations, changes, and refunds depend on the rate booked.

These are communicated to the guest before the reservation is confirmed and are reiterated in the booking confirmation.

4.1 Flexible Rate

Unless more favorable specific conditions are specified at the time of booking, a reservation made at the flexible rate may be canceled or modified free of charge until 12:00 PM on the day before arrival.

In the event of cancellation after this deadline, the Guest will be liable for the total amount of the reservation, which may be charged by the Hotel.

In the event of a no-show on the scheduled arrival date, without prior cancellation in accordance with the conditions above, the Guest will also be liable for the total amount of the reservation, which may be charged by the Hotel.

A no-show is defined as the Guest’s failure to arrive at the Hotel by 5:45 a.m. on the morning following the scheduled arrival date, unless prior written consent has been obtained from the Hotel.

In the event of a no-show, the reservation is considered canceled for the entire stay. The Hotel does not guarantee the availability of the room for subsequent nights, which may be made available for sale, without prejudice to the charging of 100% of the reservation amount.

4.2 Non-cancelable, non-changeable, non-refundable rate

For any reservation made at a non-cancellable, non-modifiable, and non-refundable rate, the total amount of the reservation is due upon confirmation.

In the event of cancellation, modification, or a no-show, no refund will be issued, except as required by mandatory legal provisions or by a special agreement with the hotel.

A no-show is defined as the Guest’s failure to arrive at the Hotel by 5:45 a.m. on the morning following the scheduled arrival date, unless prior written consent has been obtained from the Hotel.

In the event of a no-show, the reservation is considered canceled for the entire stay. The hotel does not guarantee the availability of the room for subsequent nights, which may be made available for sale.

4.3 Shortened Stay

In the event of an early departure initiated by the Guest, no refund will be provided for unused nights or services, unless the Hotel enters into a special commercial agreement or more favorable rate terms apply.

Article 5 — Rates

Prices are listed in euros, inclusive of all taxes, excluding the tourist tax unless otherwise stated.

The rates shown apply per room, based on the dates, number of guests, and conditions selected by the guest.

Additional services, such as breakfast, incidental charges, extra services, or specific options, are included only if they are expressly mentioned in the booked offer.

The tourist tax, where applicable, is collected in accordance with current regulations and may be paid on-site or at the time of booking, depending on the available options.

The Hotel reserves the right to change its prices at any time. However, the price applicable to the Guest remains the one confirmed at the time of booking, barring any obvious display or entry errors.

Any change in applicable taxes, fees, or VAT rates may be passed on in accordance with current regulations.

Article 6 — Payment

Payment terms depend on the rate selected and are displayed before the booking is confirmed.

Payment may be required:

• immediately at the time of booking, particularly for prepaid or non-refundable rates;
• At the time of confirming a non-refundable reservation;
• upon arrival, during the stay, or upon departure, particularly for certain flexible rates;
• in accordance with any other terms expressly stated in the terms and conditions of the booked rate.

Accepted payment methods may include Visa, Mastercard, American Express, and any other payment method accepted by the hotel at the time of booking or during the stay.

Payment data is processed by a secure payment provider. Bank details are transmitted securely and are not retained by the Hotel beyond what is necessary for managing the reservation, payment, guarantee, or applicable legal obligations.

Upon arrival or during your stay, the hotel may request a bank guarantee, a pre-authorization, or a security deposit to cover any potential incidental charges, additional services, or damages.

The Guest may be asked to present the credit card used for the reservation as well as a form of identification, particularly as part of fraud prevention procedures.

The Hotel is not required to provide the reserved services if payment or the bank guarantee has not been validly processed.

Article 7 — Arrival, Departure, and Stay

Unless otherwise specified in the booking confirmation:

• Rooms are availablestarting at 3:00 p.m. onthe day of arrival;
• Rooms must be vacated no laterthan 12:00 p.m. onthe day of departure.

In the event of an unauthorized late checkout, you may be charged for an additional night.

Upon arrival, the guest must present a valid form of identification. The hotel may collect information necessary to fulfill its legal obligations, including police registration requirements applicable to certain travelers.

All Korner hotels are non-smoking. Any violation of this rule may result in charges for cleaning, deodorizing, restoration, or compensation for damages incurred.

To ensure everyone's comfort and peace of mind, pets are not allowed in Korner hotels, with the exception of legally recognized guide dogs or service animals.

The Guest agrees to use the room, equipment, and common areas in a responsible manner and in accordance with their intended purpose.

Any behavior that violates public decency, public order, safety, hygiene, or the peace and quiet of the establishment may result in the Hotel asking the Guest to leave the premises immediately, without compensation or a refund.

Article 8 — Guest Responsibility and Damages

The guest is responsible for any direct or indirect damage caused by themselves, by persons sharing the room with them, or by any person they bring into the establishment.

Such damage may include, but is not limited to:

• breakage or damage to furniture, materials, or equipment;
• damage requiring specialized cleaning;
• nuisance or disturbance caused to other guests;
• violation of the facility's safety, hygiene, or operational rules.

The Hotel may charge the Guest for repair, replacement, cleaning, restoration, or compensation costs related to the damage incurred.

These amounts may be deducted from the bank guarantee or pre-authorization, provided that justification is provided.

Article 9 — Personal Belongings and Valuables

The hotel is liable for items brought in by guests under the conditions set forth in the regulations applicable to hoteliers.

The Client is advised to store valuables, cash, jewelry, important documents, or sensitive equipment in the security lockers provided, where available, or to notify the front desk.

The Hotel shall not be held liable for loss, theft, or damage resulting from the Guest's fault, a force majeure event, the nature or inherent defect of the item, or reckless behavior on the part of the Guest.

Article 10 — Internet and Wi-Fi Access

Wi-Fi access may be provided to the Guest, either free of charge or for an additional fee, depending on the hotel's policy.

The Client agrees to use this access in accordance with applicable laws and regulations.

In particular, the Client is prohibited from any fraudulent or unlawful use, or any use that infringes upon the rights of third parties, including the unauthorized reproduction, display, distribution, or downloading of works protected by copyright or any other intellectual property right.

The Client is also required to comply with the IT security rules applicable to the Hotel's network.

The hotel does not guarantee that the Wi-Fi network will be free from interruptions, outages, congestion, or malfunctions.

Article 11 — Claims

Any claim relating to the reservation or the stay must be submitted to the relevant hotel or to the Korner Hotels customer relations department, along with the necessary supporting documents.

Unless otherwise specified, the Client has 8 days following departure to file a claim regarding the provision of services.

If no claim is made within this period, the services will be deemed to conform to the booking, except for defects or failures that the Client could not reasonably have discovered within that timeframe.

Customer Relations Contact: guest-relation@hotels-korner.com

Article 12 — Relocation

In the event of an unforeseen circumstance, force majeure, technical impossibility, overbooking, temporary closure, or the Hotel’s inability to provide the reserved room, the Hotel may offer the Guest accommodation at an establishment of equivalent category providing services of the same nature, subject to the Guest’s consent where required.

If the Hotel is responsible for the inability to provide the reserved room, the Hotel will cover any additional costs directly related to the guest's relocation, in accordance with the terms set forth in applicable regulations.

Article 13 — No Right of Withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to accommodation services—other than residential accommodation—that are to be provided on a specific date or during a specific period.

Consequently, the reservation is final upon confirmation, subject to the cancellation and modification terms specific to the booked rate.

Article 14 — Hotel Liability

The Hotel agrees to provide the booked services in accordance with these General Terms and Conditions of Sale and the specific terms of the booked rate.

The Hotel shall not be held liable for any failure to perform or improper performance attributable to the Client, a third party unrelated to the service, or a case of force majeure.

The services offered comply with the regulations in effect in France.

The Hotel cannot be held responsible for the Client's choices, particularly regarding the suitability of the booked services for their personal needs.

The Hotel's liability shall not exceed the total amount paid by the Client for the reservation in question, except in cases of gross negligence, intentional misconduct, or contrary mandatory legal provisions.

Article 15 — Protection of Personal Data

Personal data collected in connection with reservations and stays is necessary for managing reservations, providing services, billing, customer relations, fraud prevention, and complying with the Hotel's legal obligations.

Data may be shared with service providers and partners involved in processing reservations, payments, stays, or customer relations.

Subject to the conditions set forth in applicable regulations, the Client has the right to access, correct, delete, object to, restrict the processing of, and transfer their data.

The Client may exercise their rights by contacting Korner Hotels at the following address: guest-relation@hotels-korner.com, or any other designated address listed in the privacy policy.

The processing of personal data is described in detail in the applicable privacy policy, which is available on the Website.

Article 16 — Intellectual Property

The content of the Website, including but not limited to text, photographs, videos, trademarks, logos, graphics, interfaces, visual elements, and databases, is protected by intellectual property rights.

Any total or partial reproduction, display, modification, distribution, or use without prior authorization is strictly prohibited.

Booking a stay does not grant the Customer any rights to the trademarks, trade names, distinctive signs, or content belonging to Korner Hotels, its operating companies, or their partners.

Article 17 — Force Majeure

The Parties shall not be held liable for any failure or delay in the performance of their obligations if such failure or delay results from a force majeure event as defined in Article 1218 of the French Civil Code.

Events that may constitute force majeure, depending on the circumstances, include: natural disasters, fire, flood, pandemic, administrative decisions, major transportation disruptions, strikes outside the Hotel, widespread network failure, or any other unforeseeable, unavoidable, and external event that prevents the normal performance of services.

Article 18 — Unforeseen Circumstances

To the extent permitted by applicable law, the Parties agree to exclude the application of the provisions regarding unforeseen circumstances (imprévision) set forth in Article 1195 of the French Civil Code with respect to services provided under these General Terms and Conditions of Sale.

Article 19 — Consumer Mediation

In the event of a dispute, the consumer must first submit a written complaint to the relevant hotel or to the Korner Hotels customer relations department.

If an amicable resolution cannot be reached, the Client may seek the assistance of a consumer mediator free of charge, in accordance with Articles L.612-1 et seq. of the French Consumer Code.

Designated mediator: CM2C
Address: 49 Rue de Ponthieu, 75008 Paris
Website: https://www.cm2c.net/

Article 20 — Governing Law and Language

These General Terms and Conditions of Sale are governed by French law.

These terms are written in French. In the event of a translation into another language, the French version shall prevail, unless otherwise required by mandatory law.

Article 21 — Disputes

Any dispute relating to the validity, interpretation, performance, termination, or consequences of these General Terms and Conditions of Sale shall be submitted to the competent courts in accordance with common law provisions.

For consumer clients, the applicable legal rules regarding territorial jurisdiction remain in effect.

Article 22 — Miscellaneous Provisions

These General Terms and Conditions of Sale, the specific terms of the booked rate, the booking confirmation, and, where applicable, the privacy policy constitute the entire agreement between the Guest and the Hotel regarding the booking in question.

The Hotel’s failure to enforce any of the provisions of these General Terms and Conditions of Sale at any given time shall not be construed as a waiver of its right to enforce them at a later date.

If any provision of these General Terms and Conditions of Sale is declared null and void, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

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