General Terms and Conditions of Sale

These General Terms and Conditions of Sale apply to reservations made at hotels operated under the Korner Hotels brand.

These terms apply to reservations made directly through the website, by phone, by email, at the hotel front desk, or through any other booking channel.

These are displayed in exactly the same way on the pages for each of the Korner hotels.

Depending on the hotel for which the reservation is made, the Customer’s contractual counterparty is the company that operates the establishment actually reserved, as identified in Article 1 below.

These may be supplemented by the specific terms and conditions of the reserved rate, which are communicated to the Customer before the reservation is confirmed.

Definitions

"Customer " refers to any individual of legal age or any legal entity that makes a reservation at a Korner hotel.

"Hotel " refers to the Korner property that is the subject of the reservation.

"Operating company " refers to the company that is legally responsible for operating the hotel booked by the Customer.

Korner Hotels is the brand that encompasses the hotels operated under the Korner name.

"Reservation " refers to any request made by the Customer to reserve a room, related services, or additional amenities.

A "Reservation Confirmation" refers to the document sent to the Customer via email or any other durable medium, which summarizes the essential details of the reservation.

"Services" refers to hotel accommodations, as well as related services offered by the Hotel, such as breakfast, additional services, or special offers.

"Website" refers to the official Korner Hotels website, where you can view offers and, if applicable, make a direct reservation.

"Partners" refers to external providers, booking platforms, payment intermediaries, or technical service providers involved in the booking process or the guest's stay.

Article 1 — Identification of Operating Companies

These General Terms and Conditions of Sale are provided by the companies that operate the hotels marketed under the Korner Hotels brand.

Depending on the hotel for which the reservation is made, the Customer’s contracting party is the company that operates the reserved establishment, namely:

Korner Châtelet Hotel:sociedadHK Châtelet, SAS, registered with the Paris Commercial Registry undernumber 562 032 474,SIRET 562 032 474 00016.
Korner Louvre Hotel:sociedadHK Louvre, SAS, registered with the Paris Commercial Registry undernumber 383 879 913,SIRET 383 879 913 00010.
Korner Opéra Hotel:sociedadHK OPERA, SAS, registered with the Paris Commercial Registry undernumber 831 764 717,SIRET 831 764 717 00029.
Korner Sorbonne Hotel:sociedadHK Sorbonne, SAS, registered with the Paris Commercial Registry undernumber 562 077 677,SIRET 562 077 677 00010.
Hôtel Léman Opéra:sociedadHK Lafayette, SAS, registered with the Paris Commercial Registry undernumber 333 353 787,SIRET 333 353 787 00018.‍
Korner République Hotel:sociedadHK République, SAS, registered with the Paris Commercial Registry undernumber 303 001 911,SIRET 303 001 911 00013.‍
Korner Saint-Marcel Hotel:sociedadHK Saint-Marcel, SAS, registered with the Paris Commercial Registry undernumber 435 356 506,SIRET 435 356 506 00012.‍
Korner Eiffel Hotel:sociedadHK EIFFEL, SAS, registered with the Paris Commercial Registry undernumber 343 111 357,SIRET 343 111 357 00020.‍
Korner Montparnasse Hotel:sociedadHK MONTPARNASSE, SAS, registered with the Paris Commercial Registry undernumber 480 781 426,SIRET 480 781 426 00014.‍
Korner Étoile Hotel:sociedadHK ÉTOILE, SAS, registered with the Paris Commercial Registry undernumber 542 052 477,SIRET 542 052 477 00016.‍
Korner Montmartre Hotel:sociedadHK MONTMARTRE, SAS, registered with the Paris Commercial Registry undernumber 480 557 388,SIRET 480 557 388 00026.‍
Hôtel Duette:sociedadHK MONCEAU, SAS, registered with the Paris Commercial Registry undernumber 413 842 378,SIRET 413 842 378 00015.
Carladez Hotel:sociedadHK CONVENTION, SAS, registered with the Paris Commercial Registry undernumber 351 951 637,SIRET 351 951 637 00013.

All reservations are made exclusively with the company that operates the hotel that has actually been reserved.

The complete contact information for each hotel, including its address, email address, phone number, intra-Community VAT number, and detailed legal information, is listed in the Website's legal notice.

Article 2 — Scope of Application

These General Terms and Conditions of Sale apply, without restriction or reservation, to all reservations for hotel rooms and related services made at a Korner hotel.

The key features of the Services, prices, availability, pricing terms, and the policies regarding cancellation, modification, and payment are presented to the Customer before the reservation is confirmed.

The Customer acknowledges having received, prior to confirming their reservation, all the necessary information to enable them to make an informed decision.

These General Terms and Conditions of Sale apply to the exclusion of any other terms and conditions, except for any specific terms and conditions expressly accepted by the Hotel.

If a reservation is made through a third-party platform or a distribution partner, that partner’s specific terms and conditions may also apply. In the event of a conflict, the terms and conditions of the booking channel used will prevail for matters specific to that channel, particularly payment, modification, or cancellation.

The applicable version of these General Terms and Conditions of Sale is the one in effect on the date of the reservation.

Article 3 — Reservation

The Customer selects the services they wish to book, specifically:

the type of room;
dates of stay;
the number of occupants;
the applicable rate;
any additional services.

The customer must review the booking summary before confirming the reservation.

To confirm their reservation, the Customer must provide the requested information, including their personal information and, depending on the rate selected, their bank account information as a guarantee or for payment.

The Customer is solely responsible for the accuracy of the information provided during the reservation. Any errors in the dates, name, number of guests, email address, phone number, or bank information are the Customer’s responsibility.

The reservation becomes final once the hotel accepts it and sends a reservation confirmation to the customer.

The hotel reserves the right to refuse or cancel any reservation in the event of a prior dispute with the guest, nonpayment, invalid bank information, suspected fraud, or behavior contrary to the hotel’s interests.

Each reservation is personal and non-transferable without the Hotel's prior consent.

Article 4 — Cancellation, Modification, and No-Show Policies

Cancellation, change, and refund policies depend on the rate booked.

These are provided to the Customer before the reservation is confirmed and are reiterated in the confirmation email.

4.1 Flexible Rate

Unless more favorable specific terms are indicated at the time of booking, a reservation with a flexible rate may be canceled or modified without charge until 12:00 p.m. on the day before arrival.

In the event of cancellation after this deadline, the Customer will be liable for the full amount of the reservation, which may be billed by the Hotel.

If the Guest fails to arrive on the scheduled arrival date without prior cancellation in accordance with the terms set forth above, the total amount of the reservation will also be due from the Guest and may be billed by the Hotel.

Failure to arrive at the Hotel by 5:45 a.m. on the morning following the scheduled arrival date will be considered a no-show, unless otherwise agreed in writing with the Hotel.

If you do not check in, the reservation will be considered canceled for the entire stay. The hotel does not guarantee the availability of the room for subsequent nights, which may be made available for sale again, without prejudice to the billing of 100% of the reservation amount.

4.2 Non-cancelable, non-changeable, non-refundable rate

For all reservations made with a non-cancelable, non-changeable, and non-refundable rate, the total amount of the reservation must be paid at the time of confirmation.

In the event of cancellation, modification, or no-show, no refund will be issued, unless otherwise required by law or as part of an exceptional commercial agreement with the Hotel.

Failure to arrive at the Hotel by 5:45 a.m. on the morning following the scheduled arrival date will be considered a no-show, unless otherwise agreed in writing with the Hotel.

4.3 Shortened Stay

If the guest chooses to cut short their stay, no refund will be issued for unused nights or services, unless the hotel makes an exceptional commercial arrangement or offers more favorable rate conditions.

Article 5 — Fees

Prices are listed in euros, with all taxes included, except for the tourist tax, unless otherwise indicated.

The rates shown apply per room, based on the dates, number of guests, and conditions selected by the guest.

Additional services, such as breakfast, beverages, extra services, or specific options, are included only when they are expressly mentioned in the booked offer.

The tourist tax, when applicable, will be charged in accordance with current regulations and may be paid at the property or at the time of booking, depending on the payment options available.

The hotel reserves the right to change its prices at any time. However, the price applicable to the guest will be the one confirmed at the time of booking, unless there is an obvious display or data entry error.

Any changes to applicable taxes, fees, or VAT rates may be passed on in accordance with current regulations.

Article 6 — Payment

Payment methods depend on the rate you booked and are listed before you confirm your reservation.

Payment may be required:

immediately at the time of booking, especially for prepaid or non-refundable rates;
When making a non-refundable reservation;
upon arrival, during the stay, or upon departure, especially in the case of certain flexible rates;
in accordance with any other terms expressly specified in the terms and conditions of the reserved fare.

Accepted payment methods may include, but are not limited to, Visa, Mastercard, American Express, and any other payment method accepted by the hotel at the time of booking or during your stay.

Payment information is processed by a secure payment provider. Banking information is transmitted securely, and the hotel does not retain it beyond what is necessary for managing the reservation, processing the payment, securing the guarantee, or complying with applicable legal obligations.

Upon arrival or during your stay, the hotel may request a bank guarantee, a preauthorization, or a security deposit to cover any charges, additional services, or damages.

The customer may be asked to present the credit card used to make the reservation, as well as a form of identification, particularly as part of fraud prevention procedures.

The hotel is not obligated to provide the reserved services if payment or the bank guarantee has not been properly provided.

Article 7 — Arrival, Departure, and Stay

Unless otherwise specified in the reservation confirmation:

Rooms are available starting at3:00 p.m. onthe day of arrival;
Rooms must be vacated by12:00p.m. on the day of departure.

In the event of an unauthorized late checkout, an additional night may be charged.

Upon arrival, the Guest must present a valid form of identification. The Hotel may collect the information necessary to comply with its legal obligations, particularly the police procedures applicable to certain travelers.

All Korner hotels are smoke-free. Any violation of this policy may result in charges for cleaning, deodorization, and restoration costs, or compensation for any damages caused.

For reasons of comfort and peace of mind, pets are not allowed in Korner hotels, with the exception of legally recognized guide dogs or service animals.

The Guest agrees to use the room, the amenities, and the common areas responsibly and in accordance with their intended purpose.

Any behavior that violates public morals, public order, safety, hygiene, or the peace and quiet of the establishment may result in the Hotel asking the Guest to leave the premises immediately, without the right to compensation or a refund.

Article 8 — Customer Liability and Damages

The Guest is liable for any direct or indirect damages caused by the Guest, by persons sharing the room with the Guest, or by any person to whom the Guest grants access to the property.

Such damages may include, among others:

breakage or damage to furniture, materials, or equipment;
damage that requires special cleaning;
any inconvenience or disturbance caused to other customers;
violation of the establishment's safety, hygiene, or operational standards.

The Hotel may bill the Guest for the costs of repair, replacement, cleaning, restoration, or compensation for the damage incurred.

These amounts may be charged to the bank guarantee or the preauthorization, upon presentation of supporting documentation.

Article 9 — Personal Belongings and Valuables

The hotel is liable for items brought in by guests under the conditions set forth in the regulations applicable to hotel operators.

Guests are advised to store valuables, cash, jewelry, important documents, or sensitive equipment in the security lockers provided, if available, or to notify the front desk.

The Hotel is not liable for any loss, theft, or damage resulting from the Guest’s negligence, force majeure, the nature or inherent defect of the item, or the Guest’s reckless behavior.

Article 10 — Internet Access and Wi-Fi

The hotel may provide guests with Wi-Fi access, either free of charge or for an additional fee, depending on the hotel's policy.

The Customer agrees to use this access in accordance with applicable laws and regulations.

In particular, any fraudulent or unlawful use, or any use that infringes the rights of third parties, is prohibited, including the unauthorized reproduction, display, distribution, or downloading of works protected by copyright or any other intellectual property right.

The Guest is also required to comply with the IT security policies applicable to the Hotel's network.

The hotel does not guarantee that the Wi-Fi network will be free of interruptions, failures, congestion, or malfunctions.

Article 11 — Complaints

Any complaint regarding the reservation or the stay must be directed to the relevant hotel or to Korner Hotels' customer service department, along with the necessary supporting documentation.

Unless otherwise specified, the Customer has 8 days after departure to file a complaint regarding the provision of services.

If no complaint is filed within this period, the services will be deemed to be in accordance with the reservation, except for any defect or breach that the Customer could not reasonably have detected during that period.

Customer Service Contact: guest-relation@hotels-korner.com

Article 12 — Relocation

In the event of an unforeseen circumstance, force majeure, technical impossibility, overbooking, temporary closure, or the Hotel’s inability to provide the reserved room, the Hotel may offer the Guest alternative accommodations at an establishment of equivalent category, providing services of the same nature, subject to the Guest’s consent when required.

If the Hotel is responsible for the inability to provide the reserved room, it will cover any additional expenses directly related to the guest’s re-accommodation, in accordance with the terms set forth in the applicable regulations.

Article 13 — No Right of Withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to lodging services—other than residential lodging—that are to be provided on a specific date or during a specific period.

Consequently, the reservation is final upon confirmation, subject to the cancellation and modification policies specific to the booked rate.

Article 14 — Liability of the Hotel

The Hotel agrees to provide the reserved services in accordance with these General Terms and Conditions of Sale and the specific terms and conditions of the reserved rate.

The Hotel shall not be held liable in the event of non-performance or defective performance attributable to the Guest, a third party not involved in the provision of services, or a case of force majeure.

The services offered comply with applicable regulations in France.

The Hotel is not responsible for the Guest's choice, particularly with regard to whether the reserved services meet the Guest's personal needs.

The Hotel’s liability shall not exceed the total amount paid by the Guest for the corresponding reservation, except in cases of gross negligence, willful misconduct, or where required by mandatory law.

Article 15 — Protection of Personal Data

The personal data collected in connection with the reservation and stay are necessary for managing the reservation, providing services, billing, customer service, fraud prevention, and compliance with the Hotel’s legal obligations.

This information may be shared with vendors and partners involved in managing the reservation, payment, stay, or customer service.

Subject to the conditions set forth in applicable regulations, the Customer has the right to access, correct, delete, object to, restrict the processing of, and transfer their data.

Customers may exercise their rights by contacting Korner Hotels at the following email address: guest-relation@hotels-korner.com, or at any other specific address indicated in the privacy policy.

The processing of personal data is described in detail in the applicable privacy policy, which is available on the website.

Article 16 — Intellectual Property

The content of this website, including, but not limited to, text, photographs, videos, trademarks, logos, graphics, interfaces, visual elements, and databases, is protected by intellectual property rights.

Any reproduction, display, modification, distribution, or use, in whole or in part, without prior authorization is strictly prohibited.

Booking a stay does not grant the Customer any rights to the trademarks, trade names, distinctive signs, or content belonging to Korner Hotels, its operating companies, or its partners.

Article 17 — Force Majeure

The Parties shall not be liable for any failure to perform or delay in the performance of their obligations if such failure or delay results from a force majeure event as defined in Article 1218 of the French Civil Code.

Depending on the circumstances, the following may constitute force majeure: natural disasters, fires, floods, pandemics, administrative decisions, serious transportation disruptions, strikes not involving the Hotel, widespread network outages, or any unforeseeable, unavoidable, and external event that prevents the normal provision of services.

Article 18 — Unforeseeable Circumstances

To the extent permitted by applicable law, the Parties agree to exclude the application of the unforeseeability provision set forth in Article 1195 of the French Civil Code with respect to services provided under these General Terms and Conditions of Sale.

Article 19 — Consumer Mediation

In the event of a dispute, the consumer-customer must first submit a written complaint to the relevant hotel or to Korner Hotels' customer service department.

If an amicable resolution cannot be reached, the Customer may, free of charge, seek the assistance of a consumer mediator, in accordance with Articles L.612-1 et seq. of the French Consumer Code.

Designated Mediator: CM2C
Address: 49 Rue de Ponthieu, 75008 Paris
Website: https://www.cm2c.net/

Article 20 — Governing Law and Language

These General Terms and Conditions of Sale are governed by French law.

They are written in French. In the event of a translation into another language, the French version shall prevail, unless otherwise required by law.

Article 21 — Disputes

Any dispute regarding the validity, interpretation, enforcement, termination, or consequences of these General Terms and Conditions of Sale shall be submitted to the competent courts in accordance with the rules of common law.

For consumer customers, the applicable legal rules regarding territorial jurisdiction remain in effect.

Article 22 — Miscellaneous Provisions

These General Terms and Conditions of Sale, the specific terms and conditions of the reserved rate, the reservation confirmation, and, if applicable, the privacy policy constitute the entire agreement between the Customer and the Hotel regarding the reservation in question.

The fact that the Hotel does not invoke a particular provision of these General Terms and Conditions of Sale at a given time shall not be construed as a waiver of its right to invoke such provision at a later time.

If any provision of these General Terms and Conditions of Sale is declared null and void, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

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