General Terms and Conditions of Sale

These General Terms and Conditions of Sale apply to reservations made at hotels operated under the Korner Hotels brand.

These terms apply to reservations made directly through the website, by phone, by email, at the hotel front desk, or through any other booking channel.

These are published in exactly the same way on the pages for each of the Korner hotels.

Depending on the hotel for which the reservation is made, the Customer’s contracting party is the management company of the property actually reserved, as identified in Article 1 below.

These terms and conditions may be supplemented by the specific terms of the booked rate, which are communicated to the Customer before the reservation is confirmed.

Definitions

"Customer " means any individual of legal age, or any legal entity, that makes a reservation at a Korner hotel.

"Hotel " refers to the Korner property that is the subject of the reservation.

"Management company " refers to the company legally responsible for managing the hotel booked by the Customer.

"Korner Hotels " is the brand name that encompasses the hotels operated under the Korner brand.

"Reservation " refers to any request made by the Customer to reserve a room, associated services, or additional amenities.

A booking confirmation refers to the document sent to the Customer via email or any other durable medium, which summarizes the essential details of the booking.

"Services" refers to hotel accommodations, as well as related services offered by the hotel, such as breakfast, additional services, or special offers.

"Website" refers to the official Korner Hotels website, where you can view offers and, if applicable, make a direct reservation.

"Partner" refers to third-party providers, booking platforms, payment intermediaries, or technical service providers involved in the booking process or the guest's stay.

Article 1 — Identification of Management Companies

These General Terms and Conditions of Sale are provided by the companies that operate the hotels marketed under the Korner Hotels brand.

Depending on the hotel for which the reservation was made, the Customer’s contracting party is the company that manages the reserved property, namely:

Korner Châtelet Hotel:societàHK Châtelet, SAS, registered with the Paris Commercial Registry undernumber 562 032 474,SIRET 562 032 474 00016.
Korner Louvre Hotel:societàHK Louvre, SAS, registered with the Paris Commercial Registry undernumber 383 879 913,SIRET 383 879 913 00010.
Korner Opéra Hotel:societàHK OPERA, SAS, registered with the Paris Commercial Registry undernumber 831 764 717,SIRET 831 764 717 00029.
Korner Sorbonne Hotel:societàHK Sorbonne, SAS, registered with the Paris Commercial Registry undernumber 562 077 677,SIRET 562 077 677 00010.
Hôtel Léman Opéra:societàHK Lafayette, SAS, registered with the Paris Commercial Registry undernumber 333 353 787,SIRET 333 353 787 00018.‍
Hotel Korner République:società HK République, SAS, registered with the Paris Commercial Registry undernumber 303 001 911,SIRET 303 001 911 00013.‍
Korner Saint-Marcel Hotel:societàHK Saint-Marcel, SAS, registered with the Paris Commercial Registry undernumber 435 356 506,SIRET 435 356 506 00012.‍
Korner Eiffel Hotel:societàHK EIFFEL, SAS, registered with the Paris Commercial Registry undernumber 343 111 357,SIRET 343 111 357 00020.‍
Korner Montparnasse Hotel:societàHK MONTPARNASSE, SAS, registered with the Paris Commercial Registry undernumber 480 781 426,SIRET 480 781 426 00014.‍
Korner Étoile Hotel:societàHK ÉTOILE, SAS, registered with the Paris Commercial Registry undernumber 542 052 477,SIRET 542 052 477 00016.‍
Korner Montmartre Hotel:societàHK MONTMARTRE, SAS, registered with the Paris Commercial Registry undernumber 480 557 388,SIRET 480 557 388 00026.‍
Hôtel Duette:societàHK MONCEAU, SAS, registered with the Paris Commercial Registry undernumber 413 842 378,SIRET 413 842 378 00015.
Carladez Hotel:societàHK CONVENTION, SAS, registered with the Paris Commercial Registry undernumber 351 951 637,SIRET 351 951 637 00013.

Every reservation is made exclusively with the company that operates the hotel that was actually booked.

The complete contact information for each hotel, including address, email address, phone number, intra-EU VAT number, and detailed legal information, is provided in the legal notices on the website.

Article 2 — Scope of Application

These General Terms and Conditions of Sale apply, without restrictions or reservations, to any reservation of hotel rooms and related services made at a Korner hotel.

The essential features of the Services, prices, availability, rate conditions, and cancellation, modification, and payment policies are presented to the Customer before the reservation is confirmed.

The Customer declares that, prior to confirming the reservation, he or she received all the information necessary to make an informed decision.

These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions, except for any special terms and conditions expressly accepted by the Hotel.

If you make a reservation through a third-party platform or a distribution partner, that partner’s specific terms and conditions may also apply. In the event of a conflict, the terms and conditions of the booking channel used shall prevail with respect to matters specific to that channel, particularly regarding payment, changes, or cancellations.

The applicable version of these General Terms and Conditions of Sale is the one in effect as of the date of the reservation.

Article 3 — Reservation

The customer selects the services they wish to book, specifically:

room type;
the dates of the stay;
the number of occupants;
the applicable rate;
any additional services.

The customer must review the booking summary before confirming the reservation.

To confirm the reservation, the Customer must provide the requested information, specifically their personal information, as well as—depending on the rate selected—their bank account information as a guarantee or for payment.

The Customer is solely responsible for the accuracy of the information provided at the time of booking. The Customer is responsible for any errors in the dates, name, number of guests, email address, phone number, or bank account information.

The reservation becomes final after the hotel accepts it and sends a reservation confirmation to the guest.

The hotel reserves the right to refuse or cancel any reservation in the event of prior disputes with the guest, nonpayment, invalid bank account information, suspected fraud, or conduct contrary to the hotel’s interests.

Each reservation is made in a specific guest's name and may not be transferred to a third party without the Hotel's prior consent.

Article 4 — Conditions for Cancellation, Modification, and Failure to File

The cancellation, change, and refund policies depend on the rate you booked.

These terms and conditions are provided to the Customer prior to booking confirmation and are included in the booking confirmation.

4.1 Flexible Rate

Unless more favorable terms are specified at the time of booking, a flexible-rate reservation may be canceled or modified at no charge until 12:00 p.m. on the day before arrival.

In the event of a cancellation after this deadline, the total amount of the reservation will be due from the Guest and may be charged by the Hotel.

If the Guest fails to arrive on the scheduled arrival date without prior cancellation in accordance with the terms and conditions set forth above, the total amount of the reservation will still be due from the Guest and may be charged by the Hotel.

A guest will be considered a no-show if they do not arrive at the hotel by 5:45 a.m. on the morning following the scheduled arrival date, unless otherwise agreed in writing with the hotel.

In the event of a no-show, the reservation will be considered canceled for the entire stay. The hotel does not guarantee the availability of the room for subsequent nights, which may be made available for sale again, subject to a charge of 100% of the reservation amount.

4.2 Non-cancelable, non-changeable, non-refundable fare

For each reservation made with a non-cancelable, non-changeable, and non-refundable rate, the total amount of the reservation is due at the time of confirmation.

In the event of cancellation, modification, or no-show, no refund will be issued, unless otherwise required by mandatory law or as provided for in exceptional commercial agreements with the Hotel.

A guest will be considered a no-show if they do not arrive at the hotel by 5:45 a.m. on the morning following the scheduled arrival date, unless otherwise agreed in writing with the hotel.

4.3 Shortened Stay

If the guest chooses to cut short their stay, no refund will be due for unused nights or services, unless the hotel makes an exceptional commercial arrangement or offers more favorable rate conditions.

Article 5 — Rates

Prices are listed in euros, including taxes, excluding the tourist tax unless otherwise indicated.

The rates shown are per room, based on the dates, number of guests, and conditions selected by the customer.

Additional services, such as breakfast, beverages, extra services, or specific options, are included only if expressly mentioned in the booked offer.

The tourist tax, where applicable, is collected in accordance with current regulations and can be paid on site or at the time of booking, depending on the payment options available.

The hotel reserves the right to change its prices at any time. However, the price applicable to the guest remains the one confirmed at the time of booking, except in the case of obvious display or data entry errors.

Any changes to applicable fees, taxes, or VAT rates may be charged in accordance with applicable law.

Article 6 — Payment

Payment methods depend on the rate you booked and are listed before you confirm your reservation.

Payment may be requested:

immediately upon booking, particularly for prepaid or non-refundable rates;
At the time the reservation is confirmed as non-refundable;
upon arrival, during your stay, or upon departure, particularly for certain flexible rates;
in accordance with any other terms expressly specified in the terms and conditions of the booked rate.

Accepted forms of payment may include, but are not limited to, Visa, Mastercard, American Express, and any other payment method accepted by the hotel at the time of booking or during your stay.

Payment information is processed by a secure payment service provider. Bank information is transmitted securely and is not retained by the hotel beyond what is necessary to manage the reservation, payment, guarantee, or applicable legal obligations.

Upon arrival or during your stay, the hotel may require a bank guarantee, a preauthorization, or a security deposit to cover any charges, additional services, or damages.

The guest may be asked to present the credit card used for the reservation and a form of identification, particularly as part of fraud prevention procedures.

The hotel is not required to provide the reserved services if payment or a bank guarantee has not been validly provided.

Article 7 — Arrival, Departure, and Stay

Unless otherwise specified in the booking confirmation:

Rooms are available starting at3:00 p.m. onthe day of arrival;
Rooms must be vacated no later than12:00 p.m. on theday of departure.

In the event of an unauthorized late checkout, you may be charged for an additional night's stay.

Upon arrival, the guest must present a valid form of identification. The hotel may collect the information necessary to fulfill its legal obligations, particularly the police formalities applicable to certain travelers.

All Korner hotels are smoke-free. Any violation of this rule may result in charges for cleaning, deodorizing, and restoration, or compensation for any damage caused.

For reasons of comfort and peace and quiet, pets are not allowed in Korner hotels, with the exception of legally recognized guide dogs or service animals.

The Guest agrees to use the room, the equipment, and the common areas responsibly and in accordance with their intended use.

Any conduct that violates public decency, public order, safety, hygiene, or the peace and quiet of the facility may result in the Hotel requiring the Guest to leave the premises immediately, without compensation or refund.

Article 8 — Customer Liability and Damages

The Guest is liable for any direct or indirect damages caused by the Guest, by the people sharing the room with the Guest, or by any person the Guest brings onto the premises.

Such damages may include, in particular:

damage to or deterioration of furniture, materials, or equipment;
damage that requires special cleaning;
any inconvenience or disturbance caused to other customers;
a violation of the facility's safety, hygiene, or operational regulations.

The Hotel may charge the Guest for the costs of repair, replacement, cleaning, restoration, or compensation corresponding to the damage incurred.

Such amounts may be withdrawn from the bank guarantee or the preauthorization, subject to justification.

Article 9 — Personal Belongings and Valuables

The hotel is responsible for the personal belongings brought by guests in accordance with the terms set forth in the regulations applicable to hotel operators.

Guests are advised to store valuables, cash, jewelry, important documents, or sensitive equipment in the designated security lockers, if available, or to notify the front desk of their presence.

The Hotel shall not be held liable for any loss, theft, or damage resulting from the Guest’s negligence, force majeure, the nature of the item itself, or defects inherent in the item, or from the Guest’s reckless behavior.

Article 10 — Internet Access and Wi-Fi

Wi-Fi access may be made available to guests, either free of charge or for a fee, depending on the hotel's policy.

The Customer agrees to use this access in accordance with applicable laws and regulations.

In particular, any fraudulent, unlawful, or infringing use of third-party rights is prohibited, including the unauthorized reproduction, display, distribution, or downloading of works protected by copyright or any other intellectual property right.

The Guest is also required to comply with the cybersecurity policies applicable to the Hotel's network.

The hotel does not guarantee that the Wi-Fi network will be free of interruptions, outages, congestion, or malfunctions.

Article 11 — Complaints

Any complaint regarding the reservation or stay must be directed to the hotel in question or to Korner Hotels' customer service department, along with the necessary supporting documentation.

Unless otherwise specified, the Customer has 8 days from the date of departure to file a complaint regarding the provision of services.

If no complaints are received within that time frame, the services will be deemed to be in accordance with the reservation, except for defects or omissions that the Customer could not reasonably have detected within that period.

Customer Service Contact: guest-relation@hotels-korner.com

Article 12 — Relocation

In the event of an unforeseen circumstance, force majeure, technical impossibility, overbooking, temporary closure, or the Hotel’s inability to provide the reserved room, the Hotel may offer the Guest alternative accommodations at a property of equivalent category, providing services of the same nature, subject to the Guest’s consent where required.

If the Hotel is responsible for the inability to provide the reserved room, the Hotel will cover any additional costs directly related to the guest’s relocation, in accordance with the terms set forth in applicable law.

Article 13 — No Right of Withdrawal

Pursuant to Article L.221-28 of the Consumer Code, the right of withdrawal does not apply to lodging services, other than residential lodging, that must be provided on a specific date or during a specific period.

Consequently, the reservation is final upon confirmation, subject to the specific cancellation and change policies for the booked rate.

Article 14 — Liability of the Hotel

The Hotel is committed to providing the services booked in accordance with these General Terms and Conditions of Sale and the specific terms and conditions of the booked rate.

The Hotel shall not be held liable in the event of non-performance or improper performance attributable to the Guest, a third party unrelated to the service, or a force majeure event.

The services offered comply with the applicable regulations in France.

The hotel cannot be held responsible for the guest's choice, particularly with regard to whether the services booked meet the guest's personal needs.

The Hotel’s liability shall not exceed the total amount paid by the Guest for the reservation in question, except in cases of gross negligence, willful misconduct, or contrary mandatory legal provisions.

Article 15 — Protection of Personal Data

The personal data collected in connection with your reservation and stay are necessary for managing your reservation, providing services, billing, customer relations, fraud prevention, and ensuring the Hotel complies with its legal obligations.

This information may be shared with suppliers and partners involved in managing the reservation, payment, stay, or customer relationship.

Subject to the conditions set forth in applicable law, the Customer has the right to access, correct, delete, object to, restrict the processing of, and transfer their data.

The Customer may exercise their rights by contacting Korner Hotels at the following email address: guest-relation@hotels-korner.com, or at any other designated address listed in the privacy policy.

The processing of personal data is detailed in the applicable privacy policy, which is available on the Website.

Article 16 — Intellectual Property

The content of the Website, including but not limited to text, photographs, videos, trademarks, logos, graphics, interfaces, visual elements, and databases, is protected by intellectual property rights.

Any reproduction, display, modification, distribution, or use, in whole or in part, without prior authorization, is strictly prohibited.

Booking a stay does not grant the Customer any rights to trademarks, trade names, distinctive marks, or content belonging to Korner Hotels, its management companies, or their partners.

Article 17 — Force Majeure

The Parties shall not be held liable for any failure to perform or delay in performing their obligations if such failure or delay is due to a force majeure event within the meaning of Article 1218 of the French Civil Code.

By way of example, the following may constitute cases of force majeure, depending on the circumstances: natural disasters, fires, floods, pandemics, administrative decisions, serious disruptions to transportation, strikes outside the Hotel, widespread network outages, or any other unforeseeable, unavoidable, and external event that prevents the normal provision of services.

Article 18 — Force Majeure

To the extent permitted by applicable law, the Parties agree to exclude the application of the unforeseeability provision set forth in Article 1195 of the French Civil Code with respect to services provided under these General Terms and Conditions of Sale.

Article 19 — Consumer Mediation

In the event of a dispute, the consumer-customer must first submit a written complaint to the hotel in question or to Korner Hotels' customer service department.

If an amicable resolution cannot be reached, the Customer may, free of charge, seek the assistance of a consumer mediator, in accordance with Articles L.612-1 et seq. of the French Consumer Code.

Designated Mediator: CM2C
Address: 49 Rue de Ponthieu, 75008 Paris
Website: https://www.cm2c.net/

Article 20 — Governing Law and Language

These General Terms and Conditions of Sale are governed by French law.

These terms and conditions are written in French. In the event of a translation into another language, the French version shall prevail, unless otherwise required by mandatory provisions.

Article 21 — Disputes

Any dispute regarding the validity, interpretation, performance, termination, or consequences of these General Terms and Conditions of Sale shall be submitted to the competent courts in accordance with the provisions of general law.

For consumer customers, the applicable legal provisions regarding territorial jurisdiction remain in effect.

Article 22 — Miscellaneous Provisions

These General Terms and Conditions of Sale, the specific terms of the booked rate, the booking confirmation, and, where applicable, the privacy policy constitute the entire agreement between the Guest and the Hotel regarding the booking in question.

The Hotel’s failure, at any given time, to enforce any provision of these General Terms and Conditions of Sale shall not be construed as a waiver of its right to enforce such provision in the future.

If any provision of these General Terms and Conditions of Sale is declared null and void, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

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