Privacy policy

You are on the official website for hotels marketed under the Korner Hotels brand, available at www.hotels-korner.com.

This Privacy Policy explains and informs Users about how the companies operating Korner hotels collect, use, store, and protect personal information provided, if any, when using the Website, submitting a contact request, making a reservation, or staying at a hotel.

It is displayed in the same way on the pages for each Korner hotel.

Depending on the hotel that the User has viewed, booked, or that is the subject of the User’s request, the data controller is the company that operates the relevant hotel, as identified below.

Identification of Operating Companies

The hotels marketed under the Korner Hotels brand are operated by the following companies, in accordance with the information provided in the Website’s General Terms and Conditions of Sale: (Korner Hotels)

Korner Châtelet Hotel: HK Châtelet, SAS, registered with the Paris Trade and Companies Register under number 562 032 474, SIRET 562 032 474 00016.
Korner Louvre Hotel: HK Louvre, SAS, registered with the Paris Trade and Companies Register under number 383 879 913, SIRET 383 879 913 00010.
Korner Opéra Hotel: HK OPERA, SAS, registered with the Paris Trade and Companies Register under number 831 764 717, SIRET 831 764 717 00029.
Korner Sorbonne Hotel: HK Sorbonne, SAS, registered with the Paris Trade and Companies Register under number 562 077 677, SIRET 562 077 677 00010.
Hôtel Léman Opéra: HK Lafayette, SAS, registered with the Paris Trade and Companies Register under number 333 353 787, SIRET 333 353 787 00018.
Hôtel Korner République: HK République, SAS, registered with the Paris Trade and Companies Register under number 303 001 911, SIRET 303 001 911 00013.
Korner Saint-Marcel Hotel: HK Saint-Marcel, SAS, registered with the Paris Trade and Companies Register under number 435 356 506, SIRET 435 356 506 00012.
Korner Eiffel Hotel: HK EIFFEL, SAS, registered with the Paris Trade and Companies Register under number 343 111 357, SIRET 343 111 357 00020.
Korner Montparnasse Hotel: HK MONTPARNASSE, SAS, registered with the Paris Trade and Companies Register under number 480 781 426, SIRET 480 781 426 00014.
Korner Étoile Hotel: HK ÉTOILE, SAS, registered with the Paris Trade and Companies Register under number 542 052 477, SIRET 542 052 477 00016.
Korner Montmartre Hotel: HK MONTMARTRE, SAS, registered with the Paris Trade and Companies Register under number 480 557 388, SIRET 480 557 388 00026.‍
Hôtel Duette: HK MONCEAU, SAS, registered with the Paris Trade and Companies Register under number 413 842 378, SIRET 413 842 378 00015.
Carladez Hotel: HK CONVENTION, SAS, registered with the Paris Trade and Companies Register under number 351 951 637, SIRET 351 951 637 00013.

When the request, reservation, or stay involves a specific hotel, the company that operates that hotel is responsible for processing the relevant personal data.

When a request concerns multiple hotels or Korner Hotels in general, the data may be processed by Korner Hotels or by the group’s coordinating entity on behalf of the relevant operating companies.

Contact Regarding Personal Data

For any questions regarding this privacy policy or to exercise their rights, Users may contact Korner Hotels at the following address:

guest-relation@hotels-korner.com

For security and privacy reasons, proof of identity may be required before the request is processed.

Consent

By using the Website, submitting a request, making a reservation, or voluntarily providing personal data, the User acknowledges that he or she has read this Privacy Policy.

When processing is based on consent, the User may withdraw that consent at any time, without this affecting the lawfulness of the processing carried out prior to such withdrawal.

Information we collect

Generally speaking, you can visit the Website without providing any personal information.

However, certain services may require the submission of personal data, particularly to obtain information, make a reservation, contact a hotel, submit a request, or receive a requested service.

The personal information collected may include, among other things:

name;
first name;
email address;
phone number;
mailing address;
company;
function;
content of the message sent;
any attachments that may have been sent;
reservation details;
dates of stay;
number of occupants;
preferences or special requests;
information required for payment or to secure a reservation;
technical data related to the use of the Website.

When the User contacts Korner Hotels or one of its hotels directly, additional information may be collected, such as the content of the message, the contact information provided, any attachments sent, and any other information the User chooses to provide.

When a User books a hotel room, the hotel operators may request the contact information necessary for the reservation, including last name, first name, address, email address, phone number, and company name (if applicable), as well as the information required for payment, a deposit, or the arrangement of the stay.

Refusal to provide certain information may prevent the User from accessing certain requested services, including booking a stay or processing a request.

How we use your information

The companies that operate Korner hotels use the information they collect to:

handle requests for information;
communicate with the User, either directly or through partners or service providers;
provide customer service;
manage reservations;
plan and carry out the trip;
send information about an upcoming or past trip;
process payments and bank guarantees;
issue invoices;
handle complaints;
prevent fraud;
to administer and secure the Website;
analyze trends in the use of the Website;
to improve the website, products, services, and customer experience;
send, where permitted, commercial, marketing, or promotional information regarding Korner hotels;
to inform the User about events, partnerships, service updates, or information related to Korner hotels;
comply with applicable legal and regulatory requirements.

Personal data is not sold to third parties.

Legal Basis for Data Processing

The processing of personal data may be based, depending on the circumstances, on:

the performance of a contract or precontractual measures, including to manage a reservation, a stay, a request, or a service;
compliance with a legal obligation, particularly with regard to billing, accounting, security, or formalities applicable to the hotel industry;
the legitimate interests of the operating companies, in particular to prevent fraud, manage customer relationships, improve services, ensure the security of the Website, or defend their rights;
the User’s consent, particularly for certain types of marketing or the use of cookies, when such consent is required.

Log files

The Website follows a standard procedure for using log files.

These files record certain information when Users visit the Website. This information may include, among other things:

IP address;
browser type;
Internet service provider;
date and time of login;
reference and output pages;
pages viewed;
number of clicks;
technical specifications related to the device used.

This information is not intended to directly identify the User.

They are used to analyze trends, administer the Website, track Users' activity on the Website, improve services, and collect statistical information.

Cookies and Trackers

The Website may use cookies or similar technologies that enable, among other things:

the proper functioning of the Website;
ensuring safe navigation;
audience measurement;
improving the user experience;
the personalization of certain content;
the implementation of marketing or advertising initiatives, when permitted.

When required by law, cookies that are not necessary for the operation of the Website are subject to the User’s prior consent.

Users may manage their cookie preferences at any time via the banner or the cookie management tool available on the Website, when such a feature is offered.

Recipients of the data

Personal information is provided to the Korner hotel operators involved in the request, reservation, or stay.

They may also be shared with partners, service providers, and subcontractors working on behalf of Korner Hotels, including:

booking provider;
payment service provider;
IT service providers;
website host;
customer service providers;
email marketing or customer communication tools;
audience analytics providers;
legal, accounting, or administrative advice, as needed.

Service providers and subcontractors are required to process personal data in accordance with the operating companies’ instructions and applicable security and privacy rules.

Neither Korner Hotels nor its subcontractors sell the personal data of visitors and users of the Website.

Secure Payment

The data required for payment or to secure a reservation is processed by a secure payment service provider.

Banking information is transmitted securely and is not retained by Korner Hotels beyond what is necessary for managing the reservation, payment, guarantee, or applicable legal obligations.

Shelf Life

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected.

Data collected through forms or requests for information is retained for a period not exceeding 36 months, unless a legal requirement mandates a different retention period.

Data necessary for reservations, billing, accounting, proof of a reservation, dispute resolution, or compliance with legal obligations may be retained for the applicable statutory periods.

Data used for marketing purposes may be retained for a maximum of 36 months from the date of the User’s last active contact, unless the User objects or withdraws consent where consent is required.

Data protection rights RGPD

In accordance with the General Data Protection Regulation and the French Data Protection Act, Users have the following rights regarding their personal information:

right of access;
right to rectification;
right to update;
right to erasure;
right to restriction of processing;
right to object to processing;
the right to object to commercial solicitation;
the right to data portability, where applicable;
the right to withdraw consent at any time when the processing is based on consent;
the right to establish general and specific guidelines regarding the handling of their personal data after their death.

You may exercise these rights by writing to:

guest-relation@hotels-korner.com

Korner Hotels is committed to responding to all requests within a reasonable timeframe, which shall not exceed one month from the date the complete request is received.

Korner hotels may, where appropriate, refuse requests that are clearly abusive, particularly those that are numerous, repetitive, or systematic.

Complaint to the CNIL

If the User encounters any issues regarding the processing of their personal data, they may file a complaint with the French Data Protection Authority(CNIL).

Information for children

Protecting children while they use the Internet is a priority.

Parents and legal guardians are encouraged to observe, support, monitor, and guide the online activities of minors in their care.

Korner Hotels do not knowingly collect personally identifiable information from children under the age of 15 without parental consent or an appropriate legal basis.

If a parent or guardian believes that a child has provided personal information through the Website, they are encouraged to contact Korner Hotels at the following address:

guest-relation@hotels-korner.com

Korner Hotels will make every effort to promptly remove this information from their records when necessary.

Data Security

The companies that operate Korner hotels implement reasonable technical and organizational measures to protect personal data against loss, unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Users are advised to exercise caution when providing their personal information online.

Transfers Outside the European Union

When certain service providers or partners are located outside the European Union, the operating companies ensure that transfers of personal data are subject to appropriate safeguards in accordance with applicable regulations.

These safeguards may include, in particular, an adequacy decision by the European Commission or standard contractual clauses approved by the European Commission.

Changes to the Privacy Policy

This Privacy Policy may be modified or supplemented at any time, in particular to comply with any changes in laws, regulations, case law, or technology.

In the event of any changes, the date of the update may be posted on the Website.

Changes take effect as soon as they are posted online. We therefore recommend that you review this privacy policy regularly.

Terms and Conditions of Sale and Legal Notices

Reservations made with Korner hotels are subject to the applicable Terms and Conditions, which are available on the Website.

Information regarding the operating companies, website hosting, consumer dispute resolution, secure payment, intellectual property, and other required disclosures is provided in the Legal Notice available on the Website.

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